International Consumer Business – Daily Banking Specialist (Manila)

Location: Metro Manila, National Capital Region, Philippines

Job Family: Account Service

About the Role

At JP Morgan Chase, we are building the future of banking by delivering innovative solutions that empower our customers worldwide. As an International Consumer Business – Daily Banking Specialist based in Manila, you will play a pivotal role in supporting our UK consumer banking operations. This position within the Account Service category involves providing exceptional daily banking support to ensure seamless experiences for our clients. You will contribute to our mission of becoming the UK's top bank by fostering a customer-centric culture, handling routine inquiries, and resolving issues efficiently from our Metro Manila hub. This role offers the opportunity to work in a dynamic, global environment where your contributions directly impact customer loyalty and business growth in the competitive financial services landscape. Your day-to-day responsibilities will focus on delivering high-quality service to UK customers, managing account-related tasks, and ensuring compliance with international banking standards. You will interact with clients through multiple channels, troubleshoot transaction issues, and provide guidance on JP Morgan Chase's suite of consumer products, including current accounts, savings, and digital wallets. Collaboration with cross-functional teams in London and other regions will be key to escalating complex matters, such as international wire transfers or fraud alerts. By leveraging JP Morgan Chase's advanced technology platforms, you will help streamline processes, reduce resolution times, and enhance overall customer satisfaction metrics, aligning with our commitment to innovation and excellence in financial services. We value professionals who thrive in a supportive, inclusive culture and are passionate about the banking industry. This role not only offers exposure to global operations but also avenues for career progression within JP Morgan Chase's vast network. Join us in Manila to shape the future of consumer banking, where your expertise in account servicing will drive meaningful results for one of the world's leading financial institutions.

Key Responsibilities

• Handle daily banking inquiries from UK customers via phone, email, and chat, ensuring timely and accurate resolutions
• Manage account servicing tasks including balance inquiries, transaction disputes, and statement requests
• Assist in fraud detection and prevention by monitoring suspicious activities and escalating as needed
• Provide support for digital banking tools, guiding customers on app usage and online transactions
• Collaborate with global teams to resolve complex issues related to international transfers and currency exchanges
• Maintain accurate records of customer interactions in compliance with JP Morgan Chase's data protection policies
• Contribute to process improvements to enhance customer satisfaction and operational efficiency
• Ensure adherence to regulatory requirements, including KYC and anti-money laundering protocols
• Support peak-hour operations during UK business hours, promoting a customer-centric approach

Required Qualifications

• Bachelor's degree in Business Administration, Finance, or a related field
• Minimum of 2 years of experience in customer service or account servicing within the financial services industry
• Proficiency in English, both written and verbal, with strong communication skills
• Familiarity with banking regulations and compliance standards in the UK and international markets
• Experience using CRM systems and banking software for account management
• Ability to work in a fast-paced, 24/7 operational environment supporting global time zones

Preferred Qualifications

• Prior experience in international banking or consumer banking operations
• Knowledge of UK financial products and services offered by JP Morgan Chase
• Certification in financial services, such as AML or customer service excellence
• Experience in a multicultural team environment supporting EMEA regions

Required Skills

• Excellent verbal and written communication
• Strong problem-solving and analytical thinking
• Customer service orientation with empathy
• Attention to detail for accurate data handling
• Proficiency in Microsoft Office Suite and CRM tools like Salesforce
• Knowledge of banking systems such as core banking software
• Time management in a high-volume environment
• Adaptability to shifting priorities and urgent requests
• Team collaboration across international teams
• Basic understanding of financial products like savings accounts and credit cards
• Compliance awareness in financial regulations
• Technical aptitude for troubleshooting digital banking issues
• Multitasking during peak support periods
• Cultural sensitivity for diverse customer base

Benefits

• Competitive base salary with performance-based bonuses
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage
• Retirement savings plan with company matching contributions
• Paid time off, including vacation, sick leave, and parental leave
• Professional development opportunities through JP Morgan Chase's learning programs
• Employee assistance programs for mental health and financial well-being
• Flexible work arrangements and hybrid options where applicable
• Access to global mobility programs and career advancement within the firm

JP Morgan Chase is an equal opportunity employer.