International Consumer Business – Daily Banking Specialist Taguig

Location: Metro Manila, National Capital Region, Philippines

Job Family: Account Service

About the Role

At JP Morgan Chase, we are building the future of banking by putting customers at the heart of everything we do. As an International Consumer Business – Daily Banking Specialist based in Taguig, Metro Manila, you will play a pivotal role in supporting our UK consumer banking operations. This position within the Account Service category involves delivering exceptional daily banking support to help us achieve our ambition of becoming the UK's leading bank. You will handle a wide range of customer needs, from routine inquiries to complex account resolutions, all while upholding our commitment to integrity, innovation, and customer-centricity in the global financial services landscape. Your day-to-day responsibilities will focus on providing seamless assistance to UK clients through voice and digital channels, ensuring every interaction reflects JP Morgan Chase's high standards of service. You will troubleshoot issues related to account access, payments, and transfers, while promoting secure and efficient banking practices. Working in a dynamic offshore hub, you will collaborate with cross-functional teams across time zones to resolve escalations and contribute insights that shape our customer experience strategies. This role demands a blend of technical banking knowledge and interpersonal finesse to foster trust and loyalty among our diverse clientele. Joining JP Morgan Chase means being part of a world-class institution that invests in your growth and well-being. We offer robust training to deepen your expertise in international consumer banking and opportunities to advance within our global network. If you are passionate about financial services and thrive in a supportive, inclusive environment, this position provides the platform to make a meaningful impact on millions of customers while advancing your career in one of the most respected names in finance.

Key Responsibilities

• Handle inbound and outbound customer inquiries related to daily banking activities for JP Morgan Chase's UK consumer clients
• Assist customers with account management, transaction processing, and resolving issues in a timely manner
• Ensure compliance with UK financial regulations and JP Morgan Chase's internal policies during all interactions
• Provide accurate information on products such as current accounts, savings, and digital banking tools
• Collaborate with global teams to escalate complex issues and follow up on resolutions
• Contribute to maintaining high customer satisfaction scores through empathetic and efficient service
• Monitor and report on account activities to detect potential fraud or irregularities
• Support the development of customer-centric processes to enhance the overall banking experience
• Participate in training sessions to stay updated on banking trends and product changes
• Document all customer interactions accurately in the bank's systems for audit and quality purposes

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field
• At least 2 years of experience in customer service or account management within the financial services industry
• Strong understanding of banking products and daily banking operations
• Proficiency in English; additional languages such as Tagalog or other regional dialects are advantageous
• Ability to work in a fast-paced, 24/7 operational environment with flexible shifts
• Familiarity with regulatory compliance standards in international banking
• Relevant certifications such as AML/KYC or customer service training

Preferred Qualifications

• Experience supporting UK-based banking clients from an offshore location
• Knowledge of JP Morgan Chase's consumer banking products and services
• Prior exposure to call center or back-office operations in financial services
• Advanced proficiency in CRM systems like Salesforce or similar platforms
• Bachelor's degree with a focus on international finance or economics

Required Skills

• Excellent verbal and written communication skills
• Strong problem-solving and analytical abilities
• Proficiency in Microsoft Office Suite and banking software
• Customer service orientation with empathy and patience
• Attention to detail for accurate transaction handling
• Knowledge of financial regulations and compliance
• Time management in a high-volume environment
• Team collaboration and interpersonal skills
• Adaptability to shifting priorities and technologies
• Basic data entry and CRM system navigation
• Fraud detection and risk assessment skills
• Multitasking during peak call volumes
• Cultural sensitivity for international client interactions
• Technical aptitude for digital banking tools

Benefits

• Competitive base salary with performance-based incentives
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage
• Retirement savings plan with company matching contributions
• Paid time off, including vacation, sick leave, and parental leave
• Professional development opportunities through JP Morgan's learning programs and certifications
• Employee assistance programs for mental health and financial well-being
• Flexible work arrangements and hybrid options where applicable
• Access to global mobility programs and career advancement within JP Morgan Chase

JP Morgan Chase is an equal opportunity employer.