International Consumer Business - Fraud Specialist

Location: Metro Manila, National Capital Region, Philippines

Job Family: Fraud

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a strong commitment to protecting our clients and safeguarding the integrity of our international consumer banking operations. As a Fraud Specialist in our International Consumer Business team based in Metro Manila, Philippines, you will play a critical role in identifying, investigating, and preventing fraud across our diverse portfolio of consumer products, including credit cards, personal loans, and digital banking services. This position is integral to our fraud prevention efforts, where you will leverage cutting-edge technology and analytical expertise to detect suspicious activities and minimize financial risks in a dynamic, global environment. Your work will directly contribute to maintaining trust with millions of customers worldwide while adhering to stringent regulatory standards in the financial services industry. In this role, you will conduct in-depth investigations into potential fraud incidents, utilizing advanced tools like transaction monitoring systems and AI-driven analytics to uncover patterns and anomalies. You will collaborate closely with cross-functional teams across regions, including risk management, compliance, and technology groups, to enhance our fraud detection capabilities and develop proactive strategies against evolving threats such as account takeovers, synthetic identity fraud, and phishing schemes. Additionally, you will prepare comprehensive reports on fraud trends, recommend process improvements, and ensure alignment with JP Morgan Chase's global policies and international regulations like those from the Bangko Sentral ng Pilipinas and anti-money laundering frameworks. We seek a detail-oriented professional passionate about financial security and innovation in fraud prevention. Joining JP Morgan Chase offers the opportunity to work on high-impact projects in a supportive, inclusive culture that values diversity and professional growth. If you have a keen eye for detail, strong analytical skills, and a drive to combat financial crime, this role provides a platform to advance your career while contributing to one of the world's most respected financial institutions.

Key Responsibilities

• Investigate and analyze potential fraud cases involving international consumer banking products, including credit cards, loans, and digital payments
• Monitor transaction patterns using advanced fraud detection tools to identify and mitigate risks in real-time
• Collaborate with global teams to develop and implement fraud prevention strategies tailored to JP Morgan Chase's consumer business
• Conduct thorough reviews of suspicious activities, prepare detailed reports, and recommend actions to prevent financial losses
• Stay updated on emerging fraud trends and regulatory changes in the financial services sector, particularly in Asia-Pacific markets
• Provide training and guidance to team members on fraud detection best practices
• Liaise with law enforcement and external partners when necessary to resolve complex fraud incidents
• Contribute to the continuous improvement of fraud risk models and detection algorithms
• Ensure compliance with JP Morgan Chase's internal policies and international anti-fraud regulations
• Analyze fraud metrics and report on key performance indicators to senior management

Required Qualifications

• Bachelor's degree in Finance, Business Administration, Criminal Justice, or a related field
• Minimum of 2 years of experience in fraud detection, investigation, or risk management within the financial services industry
• Strong understanding of international consumer banking products and fraud typologies
• Proficiency in analyzing financial transactions and identifying suspicious patterns
• Excellent analytical and problem-solving skills with attention to detail
• Ability to work in a fast-paced, global team environment
• Fluency in English; knowledge of additional languages is advantageous

Preferred Qualifications

• Experience with fraud prevention tools and systems used in banking, such as Actimize or similar platforms
• Certification in fraud examination (e.g., CFE - Certified Fraud Examiner)
• Prior exposure to international regulatory compliance standards like AML/KYC
• Background in consumer banking operations at a multinational financial institution
• Advanced proficiency in data analytics software like SQL or Python

Required Skills

• Fraud investigation techniques
• Risk assessment and management
• Data analysis and pattern recognition
• Knowledge of financial regulations (e.g., AML, KYC)
• Proficiency in fraud detection software
• SQL querying for transaction analysis
• Attention to detail
• Analytical thinking
• Problem-solving abilities
• Communication skills (written and verbal)
• Team collaboration
• Adaptability to changing fraud landscapes
• Ethical decision-making
• Time management in high-pressure environments
• Cross-cultural sensitivity for international operations

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance coverage
• Retirement savings plan with company matching contributions
• Paid time off, including vacation, sick leave, and parental leave
• Professional development programs and tuition reimbursement for relevant certifications
• Employee assistance programs for wellness and financial planning support
• Flexible work arrangements, including hybrid options in Metro Manila
• Access to JP Morgan Chase's global mobility opportunities and career advancement paths

JP Morgan Chase is an equal opportunity employer.