International Private Bank, Employee & Client Experience Analyst

Location: Geneve, GE, Switzerland

Job Family: Project Management

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a strong presence in international private banking, serving high-net-worth clients worldwide. The International Private Bank, Employee & Client Experience Analyst role in Geneva, Switzerland, is pivotal in elevating the overall experience for both our employees and clients in the region. As a local representative for the Employee & Client Experience team, you will bridge global strategies with local execution, ensuring that our private banking services deliver exceptional value in a competitive Swiss market. This position falls under Project Management and offers the opportunity to contribute to innovative initiatives that enhance satisfaction, retention, and performance in one of the world's premier financial hubs. In this role, you will lead targeted projects to analyze and improve client interactions, from onboarding to ongoing wealth management advisory services. You will gather insights through surveys, focus groups, and performance data, translating them into actionable recommendations that align with JP Morgan's commitment to client-centric excellence. Additionally, you will focus on employee experience by fostering a supportive environment that empowers our teams to provide top-tier service. Collaborating with advisors, compliance officers, and global experience leads, you will ensure initiatives comply with stringent Swiss banking regulations while promoting a culture of continuous improvement and innovation. This position is ideal for a proactive professional passionate about the intersection of people, processes, and financial services. You will thrive in a dynamic, multicultural setting where your contributions directly impact JP Morgan Chase's reputation as a trusted partner in international private banking. With opportunities for career growth within our global network, this role not only challenges you to deliver results but also allows you to shape the future of employee and client experiences in a prestigious institution.

Key Responsibilities

• Act as the local representative for the Employee & Client Experience team in Geneva, collaborating with international private banking stakeholders
• Lead projects to enhance client satisfaction, including feedback analysis and implementation of experience improvements
• Conduct regular surveys and assessments to measure employee engagement and identify areas for development
• Partner with cross-functional teams to ensure seamless integration of experience initiatives across JP Morgan's global operations
• Monitor and report on key performance indicators related to employee and client experience metrics
• Facilitate training sessions and workshops to promote best practices in client interactions
• Support compliance efforts by ensuring experience programs align with Swiss and international financial regulations
• Drive continuous improvement through data-driven insights and innovative solutions in private banking services
• Coordinate with regional teams to localize global experience strategies for the Swiss market

Required Qualifications

• Bachelor's degree in Business Administration, Finance, or a related field
• Minimum of 3 years of experience in project management or client experience roles within the financial services industry
• Fluency in English and French, with proficiency in German preferred for the Geneva location
• Strong understanding of regulatory requirements in international banking, particularly in Switzerland
• Proven track record in analyzing employee and client feedback to drive improvements
• Experience working in a multicultural environment, ideally in private banking
• Ability to handle confidential information with the highest level of discretion

Preferred Qualifications

• Advanced degree (MBA or equivalent) in Finance or Project Management
• Certification in Project Management (PMP) or Lean Six Sigma
• Prior experience at a global financial institution like JP Morgan Chase
• Knowledge of digital tools for client experience enhancement in wealth management
• Experience in employee engagement initiatives within a high-stakes financial setting

Required Skills

• Project management and coordination
• Data analysis and reporting using tools like Excel and Tableau
• Stakeholder engagement and communication
• Knowledge of financial services regulations
• Client relationship management
• Problem-solving and critical thinking
• Multilingual proficiency (English, French)
• Experience with survey tools (e.g., Qualtrics or SurveyMonkey)
• Agile methodologies for project execution
• Emotional intelligence and empathy
• Attention to detail in confidential environments
• Adaptability in a fast-paced global setting
• Presentation and facilitation skills
• Basic understanding of CRM systems like Salesforce
• Team collaboration across diverse cultures

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance coverage
• Retirement savings plan with generous company matching contributions
• Paid time off including vacation, sick leave, and parental leave
• Professional development opportunities through JP Morgan's internal training programs
• Employee assistance programs for wellness and work-life balance
• Global mobility support for career advancement within JP Morgan Chase
• Discounted financial services and access to exclusive employee perks

JP Morgan Chase is an equal opportunity employer.