J.P. Morgan Wealth Management - Investment Servicing Senior Specialist - Unlicensed

Location: Tempe, AZ, United States

Job Family: Client Operations

About the Role

At J.P. Morgan Wealth Management, we are seeking a dedicated Investment Servicing Senior Specialist (Unlicensed) to join our team in Tempe, AZ. This role is an exciting entry point for aspiring Investment Professionals, offering the opportunity to support high-net-worth clients in achieving their financial goals while embarking on a structured path to obtain essential securities licenses. As part of our Client Operations category, you will play a vital role in delivering exceptional service within one of the world's leading financial institutions, leveraging J.P. Morgan's vast resources to foster client trust and long-term relationships in the dynamic wealth management landscape. In this position, you will provide critical administrative and operational support to licensed advisors, handling client inquiries, processing investment transactions, and ensuring compliance with industry regulations. Your day-to-day responsibilities will include reviewing account documentation, monitoring servicing activities, and collaborating with internal teams to resolve issues efficiently. This unlicensed role emphasizes building foundational knowledge in investment products, portfolio servicing, and client engagement, all while preparing for licensure through J.P. Morgan's comprehensive training programs. You will contribute to a client-centric environment that prioritizes accuracy, empathy, and innovation in financial services. J.P. Morgan Chase is committed to your professional growth, offering mentorship, study support for exams like Series 7 and 66, and exposure to advanced wealth management strategies. Ideal candidates thrive in a collaborative, fast-paced setting and are passionate about the financial services industry. Join us to kickstart your career in wealth management, where your contributions directly impact clients' financial success and open doors to broader opportunities within our global organization.

Key Responsibilities

• Assist clients in navigating investment servicing processes, including account inquiries and transaction support
• Provide administrative support to licensed Investment Professionals to ensure seamless client experiences
• Process and review investment-related documentation, ensuring accuracy and compliance with firm policies
• Monitor client accounts for any servicing issues and escalate as needed to resolve promptly
• Collaborate with cross-functional teams to support wealth management initiatives and client onboarding
• Maintain up-to-date knowledge of investment products and services offered by J.P. Morgan Wealth Management
• Prepare reports and summaries on client portfolios to aid in advisory discussions
• Support efforts to obtain necessary securities licenses through study and preparation programs
• Ensure all client interactions adhere to regulatory standards and JP Morgan's code of conduct
• Contribute to process improvements in investment servicing operations to enhance efficiency

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field
• At least 2 years of experience in financial services, client operations, or investment servicing
• Strong understanding of investment products and wealth management principles
• Excellent communication skills with the ability to interact professionally with clients and internal teams
• Proficiency in Microsoft Office Suite and financial software applications
• Ability to work in a fast-paced environment and handle sensitive client information with discretion
• Commitment to pursuing securities licenses such as Series 7 and Series 66 within the first year

Preferred Qualifications

• Prior experience in a client-facing role within a banking or wealth management firm
• Familiarity with JP Morgan Chase systems and processes
• Knowledge of regulatory requirements in the financial services industry
• Experience with data analysis and reporting in investment operations
• Bilingual skills, particularly Spanish, to support diverse client bases

Required Skills

• Client relationship management
• Attention to detail
• Problem-solving abilities
• Regulatory compliance knowledge
• Data entry and accuracy
• Time management
• Team collaboration
• Financial analysis basics
• Customer service orientation
• Adaptability to changing priorities
• Proficiency in CRM systems
• Report generation
• Confidentiality handling
• Interpersonal communication
• Basic investment terminology

Benefits

• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Professional development programs, including tuition reimbursement for relevant certifications
• Employee stock purchase plan and performance-based bonuses
• Wellness programs with gym memberships and mental health support
• Parental leave and family benefits, including adoption assistance
• Access to JP Morgan's global mobility opportunities and career advancement paths

JP Morgan Chase is an equal opportunity employer.