Kinexys Digital Payments and Kinexys Liink – Client Solutioning – Vice President

Location: New York, NY, United States

Job Family: Customer Success

About the Role

JPMorgan Chase & Co. is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. We operate in more than 60 countries, creating innovative solutions that support the world's most important markets and economies. In the Corporate & Investment Bank division, our teams drive innovation in digital payments through cutting-edge platforms like Kinexys Digital Payments and Kinexys Liink. As a Vice President in Client Solutioning for these products, you will play a pivotal role in delivering value to our clients by leveraging blockchain and distributed ledger technology to revolutionize cross-border payments and financial network connectivity. This position is based in our New York office, where you'll collaborate with top-tier professionals to shape the future of finance. In this customer success-focused role, your primary responsibility will be to foster strong, long-term relationships with institutional clients, including banks, corporations, and fintech partners. You will conduct in-depth meetings to demonstrate the advanced functionalities of Kinexys Digital Payments, which enables seamless, real-time transaction processing, and Kinexys Liink, our interoperable network for secure data sharing. Guiding clients through the onboarding journey, you will assess their needs, tailor solutions to optimize efficiency and reduce costs, and ensure smooth integration with existing systems. By tracking key metrics such as adoption rates, transaction volumes, and client feedback, you will derive insights to refine our offerings and contribute to JPMorgan Chase's leadership in digital innovation. Success in this position requires a blend of technical acumen and interpersonal finesse, thriving in a dynamic environment where regulatory adherence and client-centric problem-solving are paramount. You will work closely with product, engineering, and compliance teams to address challenges and identify growth opportunities, ultimately helping clients navigate the complexities of the evolving financial landscape. At JPMorgan Chase, we value diverse perspectives and offer robust support for professional growth, making this an ideal role for a seasoned professional passionate about transforming the payments industry.

Key Responsibilities

• Maintain and strengthen relationships with key clients in the financial services sector, ensuring high satisfaction and retention
• Conduct regular meetings and demonstrations to showcase Kinexys Digital Payments and Kinexys Liink functionalities
• Guide clients through the onboarding process, from initial assessment to full implementation of solutions
• Collaborate with internal teams to customize solutions that meet client-specific needs in digital payments and network connectivity
• Track and analyze key performance metrics to provide actionable insights for product enhancements
• Identify opportunities for upselling additional JPMorgan Chase financial products and services
• Ensure compliance with industry regulations and JPMorgan's risk management standards during client engagements
• Prepare reports and presentations on client success stories to support business development initiatives
• Facilitate cross-functional partnerships to resolve client issues and drive innovation in payment solutions

Required Qualifications

• Bachelor's degree in Finance, Business, Computer Science, or a related field
• Minimum of 7-10 years of experience in financial services, with a focus on digital payments or blockchain technologies
• Proven track record in client relationship management within the banking or fintech sector
• Experience in product solutioning and onboarding for enterprise clients in the financial industry
• Strong understanding of regulatory compliance in digital payments and financial networks
• Ability to analyze metrics and derive insights for product improvement in a fast-paced environment

Preferred Qualifications

• Advanced degree (MBA or Master's) in Finance or Technology
• Prior experience with JPMorgan Chase or similar large financial institutions
• Knowledge of distributed ledger technology (DLT) and blockchain applications in finance
• Certification in project management (PMP) or financial technology (e.g., CFA Level I)

Required Skills

• Client relationship management
• Digital payments expertise
• Blockchain and DLT knowledge
• Solution architecture in fintech
• Metrics analysis and reporting
• Regulatory compliance in finance
• Project management
• Presentation and communication skills
• Problem-solving and critical thinking
• Cross-functional collaboration
• Data analytics tools (e.g., SQL, Tableau)
• Financial modeling
• Agile methodologies
• Stakeholder engagement
• Innovation in payment technologies

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development programs and tuition reimbursement for advanced education
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at JPMorgan Chase offices
• Global mobility opportunities and career advancement support within the firm

JP Morgan Chase is an equal opportunity employer.