Knowledge Content Manager

Location: Metro Manila, National Capital Region, Philippines

Job Family: Sales Support

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a rich history of innovation and client-focused solutions in investment banking, consumer banking, commercial banking, and asset management. As a Knowledge Content Manager in our Sales Support team based in Metro Manila, Philippines, you will play a pivotal role in empowering our sales professionals with high-quality, actionable content and data. This position is ideal for a strategic thinker passionate about bridging information gaps to drive sales success in a competitive financial landscape. You will report to the Head of Sales Enablement and collaborate across APAC and global teams to ensure our content ecosystem supports JP Morgan Chase's commitment to excellence and regulatory integrity. Your core responsibilities will revolve around curating and optimizing sales content that resonates with diverse client segments, from multinational corporations to high-net-worth individuals. This includes overseeing the lifecycle of knowledge assets—from ideation and creation to distribution and performance evaluation—while leveraging advanced tools to maintain a centralized, searchable repository. In the fast-evolving financial services industry, you will ensure all materials reflect the latest market insights, product updates, and compliance standards, such as those set by the Bangko Sentral ng Pilipinas and international bodies. By analyzing usage data and feedback, you will refine content strategies to enhance sales productivity and contribute to JP Morgan Chase's goals of sustainable growth and client trust. This role offers a unique opportunity to thrive in a supportive, inclusive environment at JP Morgan Chase, where innovation meets tradition. You will work in a hybrid setup in the vibrant National Capital Region, benefiting from our world-class resources and a culture that values work-life balance and professional growth. If you have a keen eye for detail, a passion for financial storytelling, and experience in content management within banking, join us to make a tangible impact on one of the world's most influential financial institutions.

Key Responsibilities

• Develop and maintain a comprehensive library of sales content, including pitches, case studies, and product collateral tailored to JP Morgan Chase's global financial services offerings
• Collaborate with sales teams, product managers, and subject matter experts to identify content needs and ensure materials are accurate, up-to-date, and compliant with regulatory standards
• Manage data governance for sales knowledge bases, implementing tagging, versioning, and access controls to support efficient content retrieval and usage
• Analyze content performance metrics using analytics tools to optimize sales enablement strategies and drive impactful outcomes for client acquisition and retention
• Lead content creation initiatives, including writing, editing, and multimedia development to support JP Morgan Chase's sales cycles in investment banking, asset management, and commercial banking
• Facilitate training sessions and knowledge-sharing workshops for sales professionals on utilizing content effectively
• Monitor industry trends and competitive landscapes to update sales content, ensuring JP Morgan Chase remains a leader in financial services innovation
• Coordinate with global teams in Metro Manila and other regions to localize content for diverse markets while maintaining brand consistency
• Ensure all content adheres to JP Morgan Chase's data privacy policies and financial regulations such as GDPR and SEC guidelines

Required Qualifications

• Bachelor's degree in Business, Communications, Marketing, or a related field
• Minimum of 5 years of experience in content management, knowledge management, or sales enablement within the financial services industry
• Proven track record in managing sales content libraries and data for global teams
• Strong understanding of financial products, services, and regulatory requirements in banking and investment sectors
• Experience with content management systems (CMS) and data analytics tools
• Excellent project management skills with the ability to handle multiple priorities in a fast-paced environment
• Fluency in English, both written and verbal

Preferred Qualifications

• Advanced degree or certification in Knowledge Management or Information Science
• Experience working in a multinational financial institution like JP Morgan Chase
• Familiarity with CRM systems such as Salesforce and marketing automation tools
• Background in creating compliant sales materials for regulated financial environments
• Knowledge of APAC financial markets and cultural nuances

Required Skills

• Content strategy and development
• Knowledge management systems (e.g., SharePoint, Confluence)
• Data analytics and reporting (e.g., Google Analytics, Tableau)
• Project management tools (e.g., Asana, Jira)
• CRM proficiency (e.g., Salesforce)
• Regulatory compliance in financial services
• Writing and editing for business audiences
• Multimedia content creation (e.g., video editing, graphic design basics)
• Cross-functional collaboration
• Analytical thinking and problem-solving
• Attention to detail and accuracy
• Adaptability in a dynamic financial environment
• Communication and presentation skills
• Time management and prioritization
• Cultural sensitivity for global teams

Benefits

• Competitive base salary and performance-based bonuses aligned with JP Morgan Chase's global compensation structure
• Comprehensive health, dental, and vision insurance coverage for employees and dependents
• Retirement savings plan with generous company matching contributions
• Paid time off including vacation, sick leave, and parental leave policies
• Professional development opportunities through JP Morgan Chase's learning academy and tuition reimbursement
• Employee wellness programs, including gym memberships and mental health support
• Flexible work arrangements with hybrid options in Metro Manila
• Stock purchase plan and employee discounts on financial products

JP Morgan Chase is an equal opportunity employer.