KYC Business Transformation - Vice President

Location: Jersey City, NJ, United States

Job Family: Client Service Delivery

About the Role

At JP Morgan Chase, we are at the forefront of financial services innovation, and our Wholesale KYC Operations team plays a critical role in ensuring robust client onboarding and compliance. As a Vice President in KYC Business Transformation, you will lead transformative initiatives to automate and streamline KYC processes, enhancing efficiency and reducing operational risks for our global wholesale banking clients. Based in Jersey City, NJ, this role within the Client Service Delivery category offers the opportunity to drive meaningful change in a dynamic, high-impact environment at one of the world's leading financial institutions. Your primary focus will be on project managing complex transformation programs that leverage cutting-edge automation technologies to modernize KYC workflows. You will partner with technology, compliance, and operations teams to identify inefficiencies, design scalable solutions, and implement them in alignment with regulatory standards such as AML and FATCA. Success in this role requires a strategic mindset to prioritize initiatives that support JP Morgan Chase's commitment to client-centric service delivery while mitigating compliance risks in the fast-evolving financial landscape. In addition to leading projects, you will mentor junior team members, foster a culture of continuous improvement, and contribute to the broader strategic vision for KYC operations. This position demands strong leadership to navigate cross-functional challenges and deliver measurable results, such as reduced processing times and improved accuracy. Join JP Morgan Chase to shape the future of KYC transformation and contribute to our mission of powering the progress of the global economy.

Key Responsibilities

• Lead end-to-end KYC transformation projects, focusing on automation to enhance efficiency in Wholesale KYC Operations
• Collaborate with cross-functional teams including compliance, technology, and operations to identify and implement process improvements
• Develop and execute project plans, timelines, and budgets to drive automation initiatives aligned with JP Morgan's strategic goals
• Conduct gap analyses of current KYC processes and recommend technology solutions to mitigate risks and ensure regulatory compliance
• Monitor project progress, manage risks, and provide regular status updates to senior stakeholders
• Foster partnerships with external vendors and internal IT teams to integrate automation tools into KYC workflows
• Drive change management efforts to ensure smooth adoption of new processes across the organization
• Analyze data and metrics to measure the impact of transformation initiatives on operational efficiency and client service delivery
• Ensure all initiatives comply with global regulatory standards and JP Morgan's internal policies

Required Qualifications

• Bachelor's degree in Business, Finance, Information Technology, or a related field
• Minimum of 8-10 years of experience in KYC operations, compliance, or financial services risk management
• Proven track record in leading large-scale transformation projects within banking or financial institutions
• Strong understanding of regulatory requirements including AML, KYC, and FATCA in the wholesale banking sector
• Experience with project management methodologies such as Agile, Waterfall, or PMP certification
• Demonstrated ability to manage cross-functional teams in a high-pressure environment
• Proficiency in data analysis and reporting tools relevant to financial compliance

Preferred Qualifications

• Advanced degree (MBA or Master's in Finance/Compliance)
• Experience in automation and digital transformation initiatives at a global bank like JP Morgan Chase
• Knowledge of JP Morgan's internal KYC processes and systems
• Certification in Anti-Money Laundering (CAMS) or similar
• Prior leadership role in wholesale client onboarding or operations

Required Skills

• Project management and leadership
• KYC and AML regulatory knowledge
• Process automation and optimization
• Data analysis and visualization
• Stakeholder communication and influence
• Risk assessment and mitigation
• Agile and Waterfall methodologies
• Financial services compliance expertise
• Change management
• Vendor and cross-functional collaboration
• Problem-solving and critical thinking
• Technical proficiency in tools like SQL, Excel, or RPA software
• Attention to detail in high-stakes environments
• Strategic planning and execution

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development programs and tuition reimbursement for advanced education
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at JP Morgan Chase facilities
• Flexible work arrangements and hybrid work options in Jersey City, NJ

JP Morgan Chase is an equal opportunity employer.