Lead Designer- Design Systems

Location: LONDON, LONDON, United Kingdom

Job Family: User Experience Design

About the Role

At JP Morgan Chase, we are at the forefront of redefining the future of financial services through innovative technology and design. As a Lead Designer - Design Systems in our London office, you will play a pivotal role in shaping the user experience for millions of customers worldwide. This position within the User Experience Design category involves delivering end-to-end design solutions by collaborating closely with cross-functional teams to create intuitive, secure, and innovative products that power our digital banking platforms. You will lead the evolution of our enterprise-wide design system, ensuring it supports everything from mobile apps for retail banking to complex trading interfaces, all while adhering to stringent financial regulations and security standards. In this leadership role, you will drive the creation and refinement of reusable design components, patterns, and guidelines that promote consistency, efficiency, and scalability across JP Morgan Chase's global portfolio. Working in a dynamic, agile environment, you will partner with product owners, developers, and executives to translate business needs into compelling design strategies that enhance customer trust and engagement in the financial services landscape. Your work will directly impact how clients interact with our wealth management tools, payment systems, and advisory services, making complex financial decisions more accessible and user-friendly. We seek a visionary designer passionate about the intersection of technology and finance, with a proven ability to mentor teams and foster innovation. Join us in London to contribute to a culture of excellence at one of the world's leading financial institutions, where your expertise will help us build the next generation of digital experiences that empower economic growth and client success.

Key Responsibilities

• Lead the development and maintenance of JP Morgan Chase's design system to ensure consistency across digital banking platforms
• Collaborate with product managers, engineers, and stakeholders to deliver innovative, user-centered design solutions for financial products
• Conduct user research and usability testing to inform design decisions in the context of secure financial transactions
• Create and document design guidelines, components, and patterns that adhere to industry regulations like GDPR and PCI-DSS
• Mentor and guide a team of designers, fostering a culture of innovation within the UX Design group
• Prototype and iterate on design systems using tools like Figma and Adobe XD to support rapid development cycles
• Analyze user feedback and performance metrics to refine design systems for enhanced user experience in mobile and web applications
• Partner with global teams in London and other locations to align design systems with Chase's international financial services strategy
• Stay abreast of emerging design trends and technologies to drive forward-thinking solutions in fintech

Required Qualifications

• Bachelor's degree in Design, Human-Computer Interaction, Graphic Design, or a related field
• 8+ years of experience in UX/UI design, with at least 3 years focused on design systems in a tech or financial environment
• Proven track record of leading design system initiatives in large-scale organizations
• Strong portfolio demonstrating end-to-end design solutions for digital products in financial services
• Experience with agile methodologies and cross-functional collaboration in global teams
• Proficiency in design tools and ability to mentor junior designers

Preferred Qualifications

• Advanced degree in Design or related field
• Experience in the financial services industry, particularly with regulatory compliance in design
• Familiarity with accessibility standards (WCAG) and inclusive design practices
• Previous work at a major financial institution or fintech company

Required Skills

• Expertise in design systems and component libraries
• Proficiency in Figma, Sketch, or Adobe XD
• Strong understanding of UX principles and user-centered design
• Knowledge of HTML, CSS, and JavaScript for design handoff
• Experience with accessibility and inclusive design practices
• Excellent communication and collaboration skills
• Leadership and mentoring abilities
• Analytical thinking for user research and metrics
• Familiarity with agile and scrum methodologies
• Understanding of financial services regulations
• Prototyping and wireframing skills
• Problem-solving in complex, high-stakes environments
• Cross-cultural team collaboration
• Attention to detail in visual and interaction design

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance coverage
• Generous 401(k) matching and pension contributions
• Paid time off including vacation, sick leave, and parental leave
• Professional development opportunities with tuition reimbursement and access to internal training programs
• Employee stock purchase plan and financial wellness resources
• Hybrid work model with flexible hours in our London office
• Wellness programs including gym memberships and mental health support

JP Morgan Chase is an equal opportunity employer.