Lead Site Reliability Engineer

Location: Hyderabad, Telangana, India

Job Family: Software Engineering

About the Role

At JP Morgan Chase, we are at the forefront of financial services innovation, powering everything from global payments to investment banking through cutting-edge technology. As a Lead Site Reliability Engineer in our Hyderabad office, you will play a pivotal role in ensuring the reliability and scalability of our mission-critical systems. This position involves leading resiliency design reviews for medium to large-sized products, breaking down complex problems into manageable solutions, and serving as a technical lead to drive engineering excellence. You will collaborate with cross-functional teams to build resilient infrastructure that supports our clients' trust in handling trillions in assets daily, all while adhering to stringent regulatory standards in the financial industry. Your day-to-day responsibilities will include conducting thorough resiliency assessments, implementing chaos engineering practices to test system robustness, and optimizing observability to prevent disruptions in high-stakes trading and banking platforms. You will mentor a team of engineers, foster a culture of continuous improvement, and integrate best practices in DevOps and SRE methodologies tailored to JP Morgan's global ecosystem. By proactively identifying risks and automating recovery processes, you will contribute to minimizing downtime and enhancing the overall performance of our digital financial services. This role offers an exciting opportunity to grow within one of the world's leading financial institutions, where your expertise in reliability engineering will directly impact our ability to deliver seamless experiences to millions of customers. Join us in Hyderabad to leverage your skills in a dynamic environment that values innovation, collaboration, and work-life balance, while advancing your career in the evolving landscape of fintech reliability.

Key Responsibilities

• Lead resiliency design reviews for medium to large-sized products, ensuring alignment with JP Morgan Chase's enterprise standards
• Break down complex reliability problems into actionable components and guide engineering teams through resolution
• Act as a technical lead, mentoring junior engineers and fostering a culture of reliability-first development
• Collaborate with product owners and stakeholders to define and implement service level objectives (SLOs) and error budgets
• Conduct chaos engineering experiments to proactively identify and mitigate system weaknesses in financial platforms
• Monitor and optimize system performance using tools like Prometheus and Grafana to maintain 99.99% uptime
• Drive incident response processes, including root cause analysis and post-mortem documentation for production issues
• Integrate security and compliance best practices into reliability engineering workflows
• Contribute to the evolution of JP Morgan's internal SRE practices, sharing insights across global teams
• Partner with development teams to automate deployment pipelines, reducing mean time to recovery (MTTR)

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field; Master's degree preferred
• 8+ years of experience in software engineering, with at least 3 years in site reliability engineering or DevOps roles
• Proven track record of leading technical teams in designing and implementing resilient systems in a financial services environment
• Strong understanding of cloud infrastructure, preferably AWS or Azure, with experience in high-availability architectures
• Experience with resiliency design reviews and conducting post-incident analyses in mission-critical applications
• Familiarity with financial regulations such as GDPR, SOX, and PCI-DSS compliance requirements
• Excellent problem-solving skills with the ability to break down complex technical challenges

Preferred Qualifications

• Experience working in a global financial institution like JP Morgan Chase
• Certifications such as AWS Certified Solutions Architect or Google Professional SRE
• Background in agile methodologies and CI/CD pipeline optimization
• Knowledge of machine learning applications in reliability monitoring
• Prior leadership in cross-functional teams spanning development, operations, and security

Required Skills

• Proficiency in programming languages such as Python, Java, or Go
• Expertise in containerization and orchestration with Docker and Kubernetes
• Strong knowledge of monitoring and observability tools (e.g., ELK Stack, Splunk)
• Experience with infrastructure as code using Terraform or CloudFormation
• Understanding of distributed systems and microservices architecture
• Skills in automation scripting and CI/CD tools like Jenkins or GitLab CI
• Familiarity with cloud-native services in AWS, focusing on reliability features
• Analytical problem-solving and critical thinking abilities
• Effective communication and leadership skills for cross-team collaboration
• Knowledge of financial data security protocols and risk management
• Experience with incident management frameworks like ITIL
• Ability to thrive in high-pressure environments with tight deadlines
• Adaptability to evolving technologies in the fintech space
• Team-oriented mindset with strong interpersonal skills

Benefits

• Competitive base salary and performance-based bonuses aligned with financial services industry standards
• Comprehensive health, dental, and vision insurance coverage for employees and dependents
• Retirement savings plan with generous company matching contributions
• Paid time off including vacation, sick leave, and parental leave policies
• Professional development opportunities through JP Morgan's internal training programs and certifications
• Employee stock purchase plan and financial wellness resources
• Flexible work arrangements, including hybrid options in Hyderabad
• Global mobility programs and career advancement paths within JP Morgan Chase

JP Morgan Chase is an equal opportunity employer.