Lead Technical Program Manager - Employee Platforms

Location: Singapore

Job Family: Technical Program Delivery

About the Role

At JP Morgan Chase, we are a leading global financial services firm committed to fostering innovation and excellence in everything we do. As the Lead Technical Program Manager - Employee Platforms in our Singapore office, you will play a pivotal role in managing complex technology programs that power our internal employee ecosystems. This position within the Technical Program Delivery category involves driving the successful delivery of initiatives that enhance employee productivity, collaboration, and experience across our global operations, with a focus on the dynamic Asia-Pacific region. You will lead cross-functional teams to implement cutting-edge solutions in HR technology, internal tools, and productivity platforms, ensuring seamless integration with our financial services infrastructure while navigating regulatory landscapes unique to banking. Your responsibilities will span the full program lifecycle, from ideation and planning to execution and continuous improvement. You will collaborate closely with engineering, product, and business stakeholders to align technical roadmaps with JP Morgan Chase's strategic goals, such as digital transformation and employee-centric innovation. In this role, you will mitigate risks associated with large-scale deployments, manage dependencies across global teams, and ensure compliance with industry standards like data privacy regulations. By leveraging agile methodologies and DevOps practices, you will accelerate delivery timelines and drive measurable outcomes that support our 250,000+ employees in delivering exceptional client services. We seek a seasoned leader with deep expertise in technical program management within financial services, capable of influencing at the executive level and fostering a culture of high performance. This opportunity in Singapore offers exposure to international projects and the chance to contribute to JP Morgan Chase's commitment to technological advancement in banking. Join us to shape the future of employee platforms that empower our workforce to innovate and thrive in a competitive global market.

Key Responsibilities

• Lead the end-to-end delivery of complex technical programs for JP Morgan Chase's Employee Platforms, ensuring alignment with business objectives and innovation goals
• Collaborate with engineering, product, and business teams to define program scope, timelines, and success metrics in the financial services domain
• Manage risks, dependencies, and issues across multiple workstreams, mitigating impacts on program delivery and regulatory compliance
• Drive adoption of agile practices and continuous improvement in employee platform technologies to enhance productivity and user experience
• Oversee budgeting, resource allocation, and vendor management for programs involving internal tools and HR systems
• Facilitate cross-regional coordination for global employee platforms, with a focus on the Asia-Pacific region from Singapore
• Provide executive-level reporting and insights on program progress, outcomes, and ROI to senior leadership at JP Morgan Chase
• Foster innovation by integrating emerging technologies like AI and automation into employee platforms while adhering to financial industry standards
• Mentor junior program managers and promote a culture of excellence in technical program delivery

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field; advanced degree preferred
• 10+ years of experience in technical program management, with at least 5 years in financial services or large-scale enterprise environments
• Proven track record of leading complex technology programs involving multiple stakeholders and cross-functional teams
• Deep understanding of software development lifecycle (SDLC), agile methodologies, and DevOps practices
• Experience managing programs in employee platforms, HR technology, or internal productivity tools
• Strong knowledge of risk management, compliance, and regulatory requirements in the financial industry
• Excellent communication and leadership skills to influence senior executives and drive program outcomes

Preferred Qualifications

• PMP, CSM, or similar certification in project/program management
• Experience with cloud platforms such as AWS, Azure, or Google Cloud in a financial context
• Background in implementing employee experience platforms like Workday, ServiceNow, or custom internal tools
• Familiarity with data privacy regulations such as GDPR and Singapore's PDPA
• Prior experience at a global financial institution like JP Morgan Chase

Required Skills

• Technical program management
• Agile and Scrum methodologies
• Stakeholder management
• Risk assessment and mitigation
• Financial services compliance
• Cloud computing (AWS/Azure)
• Software development lifecycle
• Cross-functional team leadership
• Budgeting and resource planning
• Executive communication
• Problem-solving and decision-making
• Innovation and technology adoption
• Data analytics and reporting
• Vendor and contract management
• Regulatory knowledge (e.g., PDPA, SOX)

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance coverage
• Retirement savings plan with generous company matching contributions
• Paid time off including vacation, sick leave, and parental leave
• Professional development opportunities with tuition reimbursement and access to JP Morgan's learning platforms
• Wellness programs including gym memberships and mental health support
• Employee stock purchase plan and other financial wellness benefits
• Relocation assistance for Singapore-based roles and expatriate support

JP Morgan Chase is an equal opportunity employer.