Lead Technical Program Manager - Payments Technology

Location: Chicago, IL, United States

Job Family: Technical Program Delivery

About the Role

At JPMorgan Chase & Co., one of the world's leading financial services firms, we are seeking a Lead Technical Program Manager - Payments Technology to join our dynamic team in Chicago, IL. In this pivotal role, you will oversee complex technology programs that power our global payments infrastructure, driving innovation and ensuring seamless, secure transactions for millions of customers. As a key player in our Payments Technology group, you will collaborate with elite engineering and business teams to deliver cutting-edge solutions in real-time payments, digital wallets, and cross-border transfers, all while navigating the evolving landscape of financial regulations and fintech disruptions. Your expertise will directly contribute to enhancing our competitive edge in the payments industry, supporting JPMorgan Chase's commitment to technological excellence and client-centric innovation. The responsibilities of this position extend beyond traditional program management to include strategic leadership in a high-stakes environment. You will define program roadmaps, mitigate risks in large-scale implementations, and leverage agile practices to accelerate delivery of payment platforms that handle trillions in annual volume. Working closely with stakeholders from product, compliance, and operations, you will ensure programs align with enterprise goals, such as improving transaction speed and reducing costs. At JPMorgan Chase, we value program managers who thrive on complexity, fostering collaboration across global teams to integrate emerging technologies like AI-driven fraud detection and blockchain-enabled settlements. This role offers unparalleled opportunities for professional growth within a supportive culture that emphasizes work-life balance and innovation. As part of JPMorgan Chase, you will have access to world-class resources, mentorship from industry leaders, and the chance to impact the future of finance. If you are a seasoned technical program manager passionate about payments technology and ready to lead transformative initiatives at a premier institution, we invite you to bring your skills to our Chicago team and help shape the next generation of financial services.

Key Responsibilities

• Lead end-to-end technical programs for payments technology initiatives, ensuring alignment with business objectives and regulatory requirements
• Collaborate with engineering, product, and compliance teams to define program scope, timelines, and deliverables
• Drive innovation in payment processing systems, including integration of real-time payments and fraud detection technologies
• Manage risks, dependencies, and resources across multiple projects to deliver high-quality outcomes on time and within budget
• Facilitate agile ceremonies, track progress using metrics, and report to senior leadership on program status
• Mentor junior program managers and foster a culture of continuous improvement in technical delivery
• Ensure adherence to JP Morgan Chase's security and data privacy standards in all payment-related programs
• Identify opportunities for process optimization and technology adoption to enhance payment efficiency
• Coordinate with global teams to support international payment solutions and scalability
• Conduct post-program reviews to capture lessons learned and drive future program success

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, Finance, or a related field; advanced degree preferred
• 8+ years of experience in technical program management, with at least 5 years in payments technology or financial services
• Proven track record of leading large-scale, cross-functional programs in a fast-paced environment
• Strong understanding of payment systems, including real-time payments, ACH, SWIFT, and emerging fintech solutions
• Experience with agile methodologies and tools like Jira, Confluence, or similar for program delivery
• Excellent communication skills with the ability to influence stakeholders at all levels
• PMP, CSM, or equivalent certification in project/program management

Preferred Qualifications

• Experience in regulatory compliance for payments (e.g., PCI DSS, GDPR, or SOX)
• Background in cloud technologies (AWS, Azure) and microservices architecture
• Prior work at a major financial institution with exposure to global payment networks
• Knowledge of blockchain or digital currency innovations in payments
• MBA or advanced certification in financial technology

Required Skills

• Technical program management
• Payments technology expertise
• Agile and Scrum methodologies
• Risk management and mitigation
• Stakeholder communication
• Financial services regulations
• Cloud computing (AWS/Azure)
• Microservices and API integration
• Data analytics and reporting
• Problem-solving and decision-making
• Leadership and team collaboration
• Project budgeting and resource allocation
• Innovation in fintech solutions
• Cross-functional coordination
• Fraud prevention in payments

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance coverage
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development programs, including tuition reimbursement and leadership training
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers, wellness programs, and mental health support
• Flexible work arrangements, including hybrid options in Chicago

JP Morgan Chase is an equal opportunity employer.