Lead Technical Program Manager - Payments Technology

Location: LONDON, LONDON, United Kingdom

Job Family: Technical Program Delivery

About the Role

At JP Morgan Chase, we are at the forefront of reimagining the future of financial services through cutting-edge technology. As a Lead Technical Program Manager in Payments Technology, you will play a pivotal role in managing complex, high-impact programs that drive innovation in our global payments ecosystem. Based in our dynamic London office, you will lead initiatives that enhance real-time payment processing, cross-border transactions, and digital banking solutions, ensuring seamless experiences for millions of clients worldwide. This position demands a strategic thinker with deep expertise in financial technology, capable of navigating regulatory landscapes while delivering scalable, secure systems that support JP Morgan's position as a leader in the industry. Your responsibilities will span the full program lifecycle, from ideation to deployment, collaborating with elite teams of engineers, product managers, and compliance experts. You will champion agile practices to accelerate delivery, mitigate risks in volatile financial markets, and align technical roadmaps with business objectives, such as expanding open banking capabilities and integrating emerging fintech partnerships. By fostering innovation in areas like blockchain-enabled payments and AI-driven fraud detection, you will contribute directly to JP Morgan's commitment to operational excellence and client-centric solutions in a competitive global landscape. We seek a seasoned professional who thrives in fast-paced environments and brings a passion for technology's transformative power in finance. This role offers unparalleled opportunities for growth within one of the world's most influential financial institutions, where your leadership will shape the next generation of payments infrastructure. Join us to make a lasting impact on how the world moves money securely and efficiently.

Key Responsibilities

• Lead end-to-end technical program delivery for payments technology initiatives, ensuring alignment with JP Morgan Chase's strategic goals in global financial services
• Collaborate with cross-functional teams, including engineering, product, compliance, and risk, to drive innovation in payment processing and transaction systems
• Define program scope, timelines, budgets, and success metrics for complex projects involving real-time payments and digital wallet integrations
• Identify and mitigate risks associated with financial regulations, cybersecurity threats, and operational disruptions in a high-volume trading environment
• Facilitate agile ceremonies, resource allocation, and vendor management to accelerate delivery of scalable payment solutions
• Provide executive reporting on program status, KPIs, and ROI, influencing decisions at the firm-wide level
• Foster a culture of continuous improvement by implementing best practices in technical program management within the payments technology domain
• Mentor junior program managers and contribute to the development of JP Morgan's technology roadmap for future-proofing payment infrastructures
• Ensure all programs adhere to JP Morgan's standards for data privacy, ethical AI use, and sustainable technology practices

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field; advanced degree preferred
• 10+ years of experience in technical program management, with at least 5 years in payments or financial technology
• Proven track record of leading large-scale, complex technology programs in a global financial services environment
• Strong understanding of payment systems, including real-time payments, cross-border transactions, and regulatory compliance (e.g., PSD2, SWIFT)
• Experience with agile methodologies, DevOps practices, and risk management in high-stakes financial projects
• Excellent communication skills with the ability to interface with senior stakeholders, including C-suite executives
• PMP, CSM, or equivalent certification in project/program management

Preferred Qualifications

• Experience working at a top-tier financial institution like JP Morgan Chase or similar
• Knowledge of emerging technologies such as blockchain, APIs for open banking, and cloud-native architectures
• Prior leadership in regulatory-driven payment initiatives, including anti-money laundering (AML) and KYC compliance
• MBA or advanced certification in financial services technology

Required Skills

• Technical program management
• Payments technology expertise
• Agile and Scrum methodologies
• Risk assessment and mitigation
• Stakeholder communication
• Financial regulatory knowledge (e.g., GDPR, FCA)
• Cloud computing (AWS, Azure)
• API development and integration
• Data analytics and reporting tools
• Leadership and team motivation
• Problem-solving in complex environments
• Vendor and contract management
• Cybersecurity fundamentals
• Strategic planning
• Cross-functional collaboration

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance coverage
• Generous 401(k) matching and pension contributions
• Paid time off including vacation, sick leave, and parental leave
• Professional development opportunities with tuition reimbursement and access to JP Morgan's internal training programs
• Employee stock purchase plan and financial wellness resources
• Hybrid work model with flexibility for London-based roles
• Wellness programs including gym memberships and mental health support

JP Morgan Chase is an equal opportunity employer.