Lead Technical Program Manager - Process Engineering

Location: Bengaluru, Karnataka, India

Job Family: Technical Program Delivery

About the Role

At JP Morgan Chase, we are at the forefront of reimagining banking for the digital age, and as a Lead Technical Program Manager - Process Engineering in our Bengaluru office, you will play a pivotal role in this transformation. Reporting to the Head of Process Engineering for Retail Banking, you will innovate business processes that power our digital retail bank, shaping intuitive customer journeys from account opening to personalized financial advice. With a passion for operational excellence, you will drive initiatives that enhance efficiency, reduce costs, and elevate the client experience in a secure, compliant manner. This position is ideal for a seasoned professional who thrives in a fast-paced, global financial services environment, leveraging technology to deliver world-class banking solutions to millions of customers in India and beyond. Your core responsibilities will involve leading complex technical programs that integrate cutting-edge tools like automation and AI into core banking operations. You will collaborate closely with diverse teams—including software engineers, data scientists, compliance experts, and business leaders—to identify bottlenecks in processes such as transaction processing, fraud detection, and customer onboarding. By applying agile principles, you will ensure programs are delivered with precision, aligning with JP Morgan's commitment to innovation while adhering to stringent regulatory standards like those from the Reserve Bank of India (RBI) and global frameworks. Success in this role means not only meeting project milestones but also fostering a culture of continuous improvement that positions JP Morgan Chase as a leader in digital retail banking. We seek individuals who are passionate about financial services and excited to contribute to JP Morgan's legacy of excellence. In Bengaluru, a key hub for our technology and operations in APAC, you will have the opportunity to work on high-impact projects that influence customer trust and business growth. If you have a proven track record in process engineering within fintech and a drive to innovate, join us to make a meaningful difference in how the world banks.

Key Responsibilities

• Lead the design and implementation of innovative business processes to enhance the digital retail banking experience at JP Morgan Chase
• Collaborate with engineering, product, and operations teams to shape seamless customer journeys and drive operational excellence
• Manage end-to-end technical programs, ensuring alignment with strategic goals and regulatory requirements in the financial services sector
• Identify process inefficiencies and develop data-driven solutions to optimize workflows and reduce risks
• Facilitate cross-functional workshops and stakeholder engagements to promote agile practices and continuous improvement
• Monitor program progress using KPIs, mitigate risks, and deliver projects on time within budget constraints
• Champion innovation by integrating emerging technologies like AI and automation into banking processes
• Ensure compliance with JP Morgan's risk management frameworks and industry standards for secure financial operations
• Mentor junior program managers and foster a culture of passion and accountability in process engineering

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, Finance, or a related field; Master's degree preferred
• 8+ years of experience in technical program management, with at least 3 years in financial services or digital banking
• Proven track record of leading cross-functional teams in process engineering and operational improvements
• Strong understanding of agile methodologies, including Scrum and Kanban, in a high-stakes financial environment
• Experience with regulatory compliance in banking, such as GDPR, PCI-DSS, or RBI guidelines
• Demonstrated ability to manage complex programs involving digital transformation and customer experience enhancements

Preferred Qualifications

• PMP, CSM, or equivalent certification in project/program management
• Experience in retail banking operations, including payments, lending, or wealth management processes
• Familiarity with cloud platforms like AWS or Azure used in JP Morgan's infrastructure
• Prior work in a global financial institution with exposure to APAC markets

Required Skills

• Technical program management
• Process engineering and optimization
• Agile and Scrum methodologies
• Financial services regulations
• Digital banking and customer journey mapping
• Risk assessment and mitigation
• Stakeholder communication
• Data analysis and KPI tracking
• Cross-functional team leadership
• Innovation in fintech
• Cloud computing basics
• Problem-solving
• Project budgeting and scheduling
• Change management
• Mentoring and coaching

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance coverage
• Retirement savings plan with company matching contributions
• Paid time off, including vacation, sick leave, and parental leave
• Professional development programs and tuition reimbursement for certifications
• Employee stock purchase plan and financial wellness resources
• Flexible work arrangements, including hybrid options in Bengaluru
• Access to JP Morgan's global wellness initiatives and employee assistance programs

JP Morgan Chase is an equal opportunity employer.