Learning Lead I

Location: Mumbai, Maharashtra, India

Job Family: Learning

About the Role

At JP Morgan Chase, we are a leading global financial services firm committed to fostering a culture of compliance and risk awareness. As a Learning Lead I in our Risk Management and Compliance team, you will play a pivotal role in driving transformative learning initiatives that empower our employees to navigate the complexities of the financial industry. Based in our Mumbai office, you will support the creation of high-impact training programs tailored to regulatory requirements and business needs, ensuring our teams are equipped to uphold the highest standards of integrity and risk management in a dynamic global market. Your key responsibilities will include leading the design and delivery of innovative learning solutions, from e-learning modules on anti-money laundering (AML) and know-your-customer (KYC) protocols to interactive workshops on Basel III compliance. You will collaborate closely with cross-functional stakeholders to assess learning gaps, collect participant feedback, and measure program effectiveness through robust metrics reporting. By leveraging cutting-edge learning technologies and adult learning principles, you will contribute to building a knowledgeable workforce that drives JP Morgan Chase's mission of sustainable growth and client trust in the financial services sector. This role offers an exciting opportunity to make a tangible impact in a prestigious institution, where your expertise in learning and development will directly support our commitment to regulatory excellence. You will thrive in a collaborative environment that values innovation, diversity, and professional growth, with access to JP Morgan's world-class resources and career advancement pathways. If you are passionate about education in finance and ready to lead change in risk and compliance training, join us in Mumbai to shape the future of learning at JP Morgan Chase.

Key Responsibilities

• Lead the development and implementation of transformative learning initiatives focused on Risk Management and Compliance within JP Morgan Chase
• Design, deliver, and evaluate training programs to enhance employee knowledge on regulatory compliance and risk mitigation strategies
• Collaborate with business leaders and subject matter experts to identify learning needs and align programs with organizational goals
• Collect and analyze feedback from training sessions to continuously improve content and delivery methods
• Develop and report key learning metrics, including completion rates, engagement levels, and knowledge retention, to senior management
• Support the integration of digital learning tools and technologies to create scalable, innovative training solutions
• Ensure all learning initiatives comply with JP Morgan's internal policies and global regulatory standards
• Facilitate workshops, e-learning modules, and blended learning experiences for diverse audiences in the financial services sector
• Monitor industry trends in risk and compliance training to keep programs current and effective
• Mentor junior learning professionals and contribute to the broader Learning & Development strategy at JP Morgan Chase

Required Qualifications

• Bachelor's degree in Education, Human Resources, Business Administration, or a related field
• Minimum of 5 years of experience in learning and development, preferably in financial services or risk management
• Proven track record in designing and delivering training programs for compliance and risk topics
• Strong understanding of regulatory requirements in banking and financial services, such as AML, KYC, and Basel accords
• Experience with learning management systems (LMS) and e-learning platforms
• Excellent communication and stakeholder management skills
• Ability to work in a fast-paced, global environment with cross-functional teams

Preferred Qualifications

• Advanced degree or certification in Learning and Development (e.g., CPLP or equivalent)
• Experience in the financial services industry, specifically with JP Morgan Chase or similar institutions
• Knowledge of data analytics tools for learning metrics and ROI measurement
• Familiarity with adult learning principles and instructional design methodologies
• Prior leadership experience in managing learning projects or small teams

Required Skills

• Instructional design and curriculum development
• Adult learning theories and facilitation techniques
• Proficiency in Learning Management Systems (e.g., Cornerstone, Moodle)
• Data analysis and reporting using tools like Excel, Tableau, or Power BI
• Knowledge of financial regulations (e.g., Dodd-Frank, GDPR, SOX)
• Project management skills with tools like MS Project or Asana
• Strong written and verbal communication
• Stakeholder engagement and influence
• Problem-solving and critical thinking
• Adaptability to changing regulatory landscapes
• Digital content creation (e.g., using Articulate Storyline or Adobe Captivate)
• Team collaboration and leadership
• Attention to detail in compliance-focused environments
• Cultural sensitivity for global teams
• Time management and prioritization

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance coverage
• Retirement savings plan with generous company matching contributions
• Paid time off including vacation, sick leave, and parental leave
• Professional development opportunities through JP Morgan's internal learning programs
• Employee stock purchase plan and financial wellness resources
• Flexible work arrangements and hybrid work options in Mumbai
• Access to on-site fitness centers, wellness programs, and employee assistance services

JP Morgan Chase is an equal opportunity employer.