Loan Servicing Analyst

Location: Plano, TX, United States

Job Family: Loan Operations

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a proud history of innovation and client focus. As a Loan Servicing Analyst in our Loan Operations team based in Plano, TX, you will play a vital role in managing an assigned portfolio of loans, ensuring seamless operations that support our commercial and consumer banking divisions. This position offers the opportunity to contribute to one of the world's most respected financial institutions, where your expertise in loan administration will directly impact client satisfaction and operational efficiency. You will work in a collaborative environment, leveraging cutting-edge technology to handle everything from payment processing to compliance monitoring, all while upholding JP Morgan Chase's commitment to integrity and excellence in financial services. Your primary responsibilities will include overseeing the day-to-day servicing of loans, from verifying documentation and processing transactions to resolving borrower inquiries and preparing performance reports. You will ensure all activities comply with federal regulations such as TILA and RESPA, while identifying potential risks and implementing controls to safeguard the portfolio. Collaboration with teams across underwriting, collections, and risk management will be essential, as you contribute to process improvements that drive efficiency and reduce errors. This role demands a keen eye for detail and the ability to thrive in a dynamic, high-volume setting, where accuracy in data management directly supports JP Morgan Chase's reputation for reliability. We seek candidates with a solid foundation in financial operations and a passion for the banking industry. In this position, you will have access to professional growth opportunities, including training on proprietary systems like Loan IQ and exposure to advanced analytics tools. Joining JP Morgan Chase means becoming part of a diverse, inclusive culture that values innovation and work-life balance, with comprehensive benefits to support your well-being. If you are ready to advance your career in loan operations within a premier financial services organization, apply today to help shape the future of lending at JP Morgan Chase.

Key Responsibilities

• Manage an assigned portfolio of loans, including monitoring payments, balances, and terms to ensure accuracy and compliance
• Process loan modifications, payoffs, and restructurings in accordance with JP Morgan Chase policies and regulatory requirements
• Review and verify loan documents for completeness, accuracy, and adherence to federal and state regulations
• Handle customer inquiries and resolve issues related to loan servicing, escalating complex matters to senior teams
• Perform daily reconciliations of loan accounts and prepare reports on portfolio performance for internal stakeholders
• Collaborate with cross-functional teams, including underwriting and collections, to support seamless loan operations
• Identify and mitigate risks in loan servicing processes, ensuring data integrity and fraud prevention
• Utilize loan servicing platforms to update records, generate statements, and track key performance indicators
• Assist in audits and quality assurance reviews to maintain high standards of operational excellence
• Stay updated on industry changes and implement process improvements to enhance efficiency

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field
• Minimum of 2 years of experience in loan servicing, operations, or financial services
• Strong knowledge of loan documentation, regulations, and compliance standards such as TILA and RESPA
• Proficiency in Microsoft Office Suite, including advanced Excel for data analysis
• Ability to work in a fast-paced environment with attention to detail
• U.S. work authorization without sponsorship
• Experience with loan servicing systems or core banking software

Preferred Qualifications

• Certified in loan operations or related financial certifications (e.g., ABA Certificate in Loan Operations)
• Prior experience at a major financial institution like JP Morgan Chase
• Knowledge of commercial or consumer loan portfolios
• Familiarity with risk management and audit processes in banking
• Bilingual skills, particularly Spanish, for diverse client interactions

Required Skills

• Loan servicing and portfolio management
• Regulatory compliance (TILA, RESPA, Dodd-Frank)
• Data analysis and reporting using Excel
• Customer service and issue resolution
• Attention to detail and accuracy
• Risk assessment and mitigation
• Proficiency in banking software (e.g., Loan IQ, servicing platforms)
• Communication (verbal and written)
• Time management in high-volume environments
• Team collaboration and cross-functional coordination
• Problem-solving and analytical thinking
• Knowledge of financial statements and loan terms
• Audit and quality control processes
• Adaptability to changing regulations
• Basic accounting principles

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Tuition reimbursement and professional development opportunities
• Employee stock purchase plan and performance-based bonuses
• Wellness programs with gym memberships and mental health support
• Parental leave and family care benefits
• Flexible work arrangements and commuter assistance

JP Morgan Chase is an equal opportunity employer.