Loan Servicing Associate I

Location: Plano, TX, United States

Job Family: Lending Services

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a commitment to innovation and client-centric solutions in lending. As a Loan Servicing Associate I in our Lending Services team based in Plano, TX, you will play a vital role in managing a diverse portfolio of loans, ensuring accurate servicing, and resolving issues to maintain high customer satisfaction. In this collaborative, fast-paced environment, you will work alongside experienced professionals to support the end-to-end loan lifecycle, from payment processing to compliance monitoring, contributing to our mission of delivering reliable financial services to millions of clients. Your day-to-day responsibilities will include handling customer inquiries, processing transactions, and identifying opportunities for process improvements within our state-of-the-art operations center. You will utilize JP Morgan Chase's advanced technology platforms to track loan performance, ensure regulatory adherence, and mitigate risks associated with servicing activities. This role demands a keen eye for detail and the ability to thrive under pressure, as you collaborate with internal stakeholders to resolve complex issues and drive efficiency in our lending operations. We value associates who are proactive, team-oriented, and passionate about the financial services industry. Joining JP Morgan Chase offers not only professional growth through our robust training programs but also the chance to be part of a firm renowned for its stability and impact. If you are ready to contribute to a dynamic team in Plano, TX, and advance your career in loan servicing, apply today to help shape the future of lending at one of the world's most respected financial institutions.

Key Responsibilities

• Manage a portfolio of assigned loans by monitoring payments, escrow accounts, and compliance with servicing agreements
• Resolve customer inquiries and servicing issues related to loan modifications, payment disputes, and account adjustments
• Process loan payments, payoffs, and releases of liens accurately and in a timely manner
• Collaborate with cross-functional teams, including underwriting and collections, to ensure seamless loan lifecycle management
• Identify and implement process improvements to enhance efficiency and reduce errors in loan servicing operations
• Maintain accurate records in JP Morgan Chase's core banking systems and prepare reports for regulatory audits
• Ensure adherence to federal and state regulations, including RESPA, TILA, and CFPB guidelines
• Assist in training junior associates and contributing to team knowledge-sharing initiatives
• Monitor loan performance metrics and escalate high-risk accounts to senior management
• Support special projects, such as system migrations or policy updates, in a dynamic lending environment

Required Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree in finance, business, or related field preferred
• At least 1-2 years of experience in loan servicing, banking operations, or customer service within the financial services industry
• Strong understanding of loan documentation, regulatory compliance, and servicing standards such as those from Fannie Mae or Freddie Mac
• Proficiency in Microsoft Office Suite, including Excel for data analysis and reporting
• Ability to handle sensitive customer information with strict confidentiality and adherence to data privacy regulations like GLBA
• Excellent communication skills, both verbal and written, for interacting with clients and internal teams
• Availability to work in a hybrid environment in Plano, TX, with potential for overtime during peak servicing periods

Preferred Qualifications

• Experience with loan servicing software such as Black Knight or LoanServ
• Knowledge of mortgage or consumer lending products specific to JP Morgan Chase
• Certification in loan servicing or financial operations (e.g., Certified Loan Servicer)
• Bilingual skills in English and Spanish to support diverse client base
• Prior experience in a high-volume, fast-paced financial services environment

Required Skills

• Loan servicing and portfolio management
• Regulatory compliance knowledge (e.g., RESPA, TILA)
• Customer service and issue resolution
• Data entry and accuracy in financial systems
• Microsoft Excel for reporting and analysis
• Attention to detail and error reduction
• Time management in fast-paced settings
• Team collaboration and communication
• Problem-solving for complex servicing issues
• Confidentiality and data privacy handling
• Basic financial analysis of loan accounts
• Adaptability to changing policies and procedures
• Organizational skills for multi-tasking
• Interpersonal skills for client interactions
• Technical proficiency in banking software

Benefits

• Comprehensive medical, dental, and vision insurance plans with multiple coverage options
• 401(k) retirement savings plan with company matching contributions up to 6% of eligible pay
• Generous paid time off, including vacation, sick days, and paid parental leave
• Tuition reimbursement program for professional development and advanced education
• Employee stock purchase plan allowing discounted shares of JP Morgan Chase stock
• Wellness programs including gym memberships, mental health support, and fitness challenges
• Flexible work arrangements, including hybrid options in Plano, TX, and remote work capabilities
• Access to on-site amenities and employee assistance programs for work-life balance

JP Morgan Chase is an equal opportunity employer.