Loan Servicing Manager - Associate

Location: Bengaluru, Karnataka, India

Job Family: Lending Services

About the Role

At JP Morgan Chase, we are a leading global financial services firm with operations spanning investment banking, consumer and community banking, commercial banking, and asset and wealth management. The Loan Servicing Manager - Associate role within our Loans group in Bengaluru, Karnataka, India, plays a pivotal part in ensuring seamless and compliant servicing of our extensive loan portfolios. This position is integral to the Lending Services category, where you will contribute to the efficiency and reliability of our lending operations, supporting clients worldwide by managing the lifecycle of loans from origination to repayment. As an Associate, you will report to senior leadership in the Loans operations team and collaborate with global counterparts to uphold JP Morgan Chase's commitment to excellence in financial services. In this role, you will be responsible for overseeing key aspects of loan servicing, including daily transaction processing, account monitoring, and issue resolution, all while adhering to stringent regulatory frameworks such as those set by the Reserve Bank of India and international standards. You will analyze loan performance data, mitigate risks, and drive continuous improvements in processes to enhance operational efficiency. Interaction with internal teams in credit, risk, and technology, as well as external partners, will be essential to deliver high-quality service and resolve complex queries promptly. This position offers exposure to sophisticated financial products, including syndicated and commercial loans, in a dynamic environment that values innovation and precision. We seek candidates who thrive in a collaborative, high-stakes setting and are passionate about the financial services industry. Joining JP Morgan Chase means becoming part of a diverse team dedicated to powering the progress of individuals and communities. This role provides opportunities for professional growth, skill development, and contributing to impactful projects that shape the future of lending at one of the world's most respected financial institutions.

Key Responsibilities

• Oversee daily loan servicing operations, including payment processing, account maintenance, and reconciliation
• Ensure compliance with internal policies, regulatory requirements, and industry standards for loan portfolios
• Manage relationships with internal stakeholders, clients, and external vendors to resolve servicing issues
• Monitor loan performance metrics, identify risks, and implement corrective actions
• Lead process improvements and automation initiatives to enhance efficiency in the Loans group
• Prepare reports and analyses on loan servicing activities for senior management
• Train and mentor junior team members to maintain high service standards
• Handle escalations and complex queries related to loan agreements and documentation
• Collaborate with cross-functional teams in risk, credit, and technology to support lending services
• Contribute to audit preparations and ensure accurate record-keeping for regulatory reviews

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field
• Minimum of 3-5 years of experience in loan servicing, operations, or related financial services roles
• Strong understanding of loan documentation, regulatory compliance, and risk management in the banking sector
• Proficiency in financial systems and tools used in lending operations
• Ability to work in a fast-paced, high-volume environment with attention to detail
• Excellent communication skills for stakeholder interaction
• Relevant certifications such as CFA or FRM (preferred but not mandatory)

Preferred Qualifications

• Experience in syndicated loans or commercial lending at a major financial institution
• Knowledge of Indian banking regulations and international loan servicing standards
• Advanced degree (MBA) in Finance or equivalent
• Prior leadership experience managing small teams in operations
• Familiarity with JP Morgan Chase's internal systems and processes

Required Skills

• Loan servicing and operations expertise
• Regulatory compliance knowledge (e.g., RBI guidelines, Basel norms)
• Financial analysis and reporting
• Risk assessment and management
• Process optimization and automation
• Stakeholder management and communication
• Attention to detail and accuracy
• Problem-solving and decision-making
• Team leadership and mentoring
• Proficiency in Microsoft Office Suite and financial software (e.g., Loan IQ)
• Data analysis tools (e.g., Excel, SQL)
• Time management in high-pressure environments
• Adaptability to changing regulations
• Customer service orientation
• Project management fundamentals

Benefits

• Competitive base salary and performance-based bonuses
• Comprehensive health, dental, and vision insurance coverage
• Retirement savings plan with company matching contributions
• Paid time off, including vacation, sick leave, and parental leave
• Professional development programs and tuition reimbursement
• Employee stock purchase plan and financial wellness resources
• Flexible work arrangements and wellness initiatives
• Global mobility opportunities within JP Morgan Chase

JP Morgan Chase is an equal opportunity employer.