Loan Servicing Manager

Location: Bengaluru, Karnataka, India

Job Family: Lending Services

About the Role

At JPMorgan Chase, we are a leading global financial services firm with a proud history of innovation and client focus. As a Loan Servicing Manager II in our Lending Services category, you will be based in our state-of-the-art office in Bengaluru, Karnataka, India. In this critical role, you will lead a team of dedicated loan servicing specialists, ensuring seamless operations for a diverse portfolio of commercial and consumer loans. Your expertise will drive efficiency, compliance, and exceptional service delivery, contributing to the firm's reputation as a trusted partner in the financial industry. This position offers the opportunity to work on high-impact projects that support JPMorgan Chase's global lending operations, leveraging cutting-edge technology and collaborative teams to meet evolving market demands. Your primary focus will be on overseeing end-to-end loan servicing activities, from payment processing and account reconciliation to delinquency management and regulatory reporting. You will mentor and develop your team, fostering a high-performance culture that aligns with JPMorgan Chase's commitment to integrity and excellence. By analyzing key performance indicators and implementing data-driven improvements, you will help mitigate risks and enhance operational resilience in a complex regulatory landscape, including adherence to RBI guidelines and international standards like Basel III. Collaboration with stakeholders across risk, legal, and client-facing teams will be essential to resolving escalations and delivering superior outcomes for our clients. This role is ideal for a seasoned professional passionate about financial services and leadership. At JPMorgan Chase, we invest in your growth through comprehensive training, mentorship, and career progression opportunities within our vast global network. Join us in Bengaluru to make a meaningful impact on one of the world's most influential financial institutions, where your contributions will support sustainable growth and innovation in lending services.

Key Responsibilities

• Oversee daily operations of a team of loan servicing specialists, ensuring timely and accurate processing of loan payments, disbursements, and account maintenance
• Monitor loan portfolios for compliance with internal policies and external regulations, including RBI and international standards
• Lead team performance management, including coaching, development, and performance evaluations to drive productivity and quality
• Identify and implement process improvements to optimize loan servicing workflows, leveraging technology and automation tools at JPMorgan Chase
• Collaborate with cross-functional teams such as risk management, legal, and client services to resolve complex loan issues
• Conduct regular audits and quality checks on loan servicing activities to mitigate risks and ensure data integrity
• Prepare and analyze reports on key metrics like delinquency rates, turnaround times, and portfolio health for senior leadership
• Foster a culture of compliance and customer service excellence within the team, aligning with JPMorgan Chase's core values
• Manage escalations from clients and internal stakeholders, providing expert guidance on loan servicing matters

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field
• Minimum of 5 years of experience in loan servicing or mortgage operations within the financial services industry
• Proven leadership experience managing teams of 10+ members in a high-volume processing environment
• Strong knowledge of regulatory requirements such as RBI guidelines, Basel III, and U.S. lending regulations
• Experience with loan servicing systems like Loan IQ or similar platforms used at JPMorgan Chase
• Ability to handle complex loan portfolios including commercial and consumer loans
• Fluency in English; proficiency in Hindi or other regional languages is advantageous

Preferred Qualifications

• Advanced degree (MBA) in Finance or related discipline
• Certification in loan servicing or risk management (e.g., Certified Mortgage Banker)
• Prior experience working in a global financial institution like JPMorgan Chase
• Familiarity with digital transformation initiatives in lending services
• Track record of implementing process improvements that enhance compliance and efficiency

Required Skills

• Expertise in loan servicing processes and financial regulations
• Proficiency in Microsoft Office Suite and financial software like Excel for reporting
• Strong leadership and team management abilities
• Excellent analytical and problem-solving skills
• Effective communication, both verbal and written
• Knowledge of risk assessment and compliance frameworks
• Project management skills for process optimization
• Customer service orientation with empathy for client needs
• Adaptability to fast-paced, dynamic environments
• Attention to detail for accurate data handling
• Technical aptitude with loan management systems (e.g., Loan IQ)
• Interpersonal skills for cross-functional collaboration
• Time management to handle multiple priorities
• Strategic thinking for operational improvements
• Familiarity with data analytics tools for performance tracking

Benefits

• Competitive base salary and performance-based bonuses aligned with JPMorgan Chase's compensation philosophy
• Comprehensive health insurance coverage including medical, dental, and vision plans for employees and dependents
• Retirement savings plan with employer matching contributions to support long-term financial security
• Paid time off, including vacation, sick leave, and parental leave policies
• Professional development opportunities through JPMorgan Chase's internal training programs and tuition reimbursement
• Employee wellness programs featuring fitness reimbursements and mental health support
• Flexible work arrangements, including hybrid options in Bengaluru, with access to modern office facilities
• Global mobility programs and career advancement pathways within JPMorgan Chase's international network

JP Morgan Chase is an equal opportunity employer.