Loan Servicing Manager

Location: Bengaluru, Karnataka, India

Job Family: Lending Services

About the Role

At JPMorgan Chase, we are a leading global financial services firm with operations spanning investment banking, consumer and community banking, commercial banking, and asset and wealth management. As a Loan Servicing Manager III in our Lending Services category, based in Bengaluru, Karnataka, India, you will play a pivotal role in our Commercial & Investment Bank division. This position involves leading a dynamic team of loan servicing specialists to ensure seamless operations for a diverse portfolio of loans, supporting our commitment to delivering exceptional client experiences while navigating the complexities of the Indian and global financial markets. You will report to senior operations leadership and contribute to strategic initiatives that align with JPMorgan Chase's focus on innovation, risk management, and regulatory excellence. Your primary focus will be on overseeing daily loan servicing activities, from payment processing and account reconciliation to handling modifications and workouts for commercial loans. You will drive team performance by setting clear objectives, providing coaching, and implementing best practices to meet or exceed key performance indicators (KPIs) such as accuracy rates and resolution times. In this role, compliance is paramount; you will ensure all activities adhere to Reserve Bank of India (RBI) guidelines, anti-money laundering (AML) protocols, and JPMorgan Chase's internal controls, while identifying opportunities to streamline processes through technology integration, such as AI-driven analytics for early delinquency detection. Beyond operational management, you will collaborate with global stakeholders to support cross-border lending initiatives and contribute to risk mitigation strategies that protect the firm's interests. This position offers exposure to high-impact projects, including digital transformation efforts to enhance servicing platforms, and requires a proactive approach to fostering a culture of inclusion and continuous learning within your team. Joining JPMorgan Chase means becoming part of a world-class organization that values integrity, innovation, and client-centric solutions, with ample opportunities for career growth in one of India's key financial hubs.

Key Responsibilities

• Lead and mentor a team of loan servicing specialists, ensuring high performance and adherence to service level agreements (SLAs)
• Oversee the end-to-end loan servicing processes, including payments, disbursements, and account maintenance for commercial and retail loans
• Ensure compliance with JPMorgan Chase policies, RBI regulations, and international standards to mitigate operational risks
• Monitor and analyze loan portfolio performance, identifying trends and implementing corrective actions to minimize delinquencies
• Collaborate with cross-functional teams such as credit risk, legal, and technology to enhance servicing efficiency
• Drive process optimization and automation initiatives to improve turnaround times and reduce operational costs
• Conduct regular audits and quality checks on loan servicing activities to maintain accuracy and data integrity
• Provide reporting and insights to senior management on key metrics like portfolio health and team productivity
• Handle escalations and resolve complex client inquiries related to loan terms and servicing issues
• Foster a culture of continuous improvement and professional development within the team

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field
• Minimum of 7-10 years of experience in loan servicing or credit operations within the financial services industry
• Proven track record in managing teams of 10+ specialists in a high-volume lending environment
• Strong knowledge of regulatory requirements including RBI guidelines, Basel III, and international lending standards
• Experience with loan servicing systems such as Loan IQ or similar platforms used at JPMorgan Chase
• Demonstrated ability to handle complex loan portfolios including commercial and consumer lending products
• Certification in financial services such as CFA or FRM is highly desirable

Preferred Qualifications

• Advanced degree (MBA) in Finance or related discipline
• Prior experience working in a global financial institution like JPMorgan Chase
• Familiarity with digital transformation initiatives in loan servicing
• Leadership experience in process improvement projects using Lean Six Sigma methodologies
• Knowledge of Indian financial markets and cross-border lending operations

Required Skills

• Expertise in loan servicing operations and credit administration
• Proficiency in financial software like Loan IQ, Oracle Financial Services, or similar
• Strong leadership and team management abilities
• Excellent analytical and problem-solving skills
• In-depth knowledge of regulatory compliance in banking
• Effective communication and stakeholder management
• Project management experience with tools like MS Project or Jira
• Data analysis proficiency using Excel, SQL, or Tableau
• Risk assessment and mitigation techniques
• Customer service orientation with a focus on client satisfaction
• Adaptability to fast-paced, dynamic environments
• Attention to detail for accurate financial record-keeping
• Strategic thinking for process improvements
• Interpersonal skills for team motivation and collaboration
• Familiarity with cybersecurity best practices in financial data handling

Benefits

• Competitive base salary and performance-based bonuses aligned with JPMorgan Chase's global compensation structure
• Comprehensive health insurance coverage including medical, dental, and wellness programs for employees and dependents
• Retirement savings plan with employer matching contributions to support long-term financial security
• Generous paid time off, including vacation, sick leave, and parental leave policies
• Professional development opportunities through JPMorgan Chase's internal training programs and tuition reimbursement
• Employee stock purchase plan and access to financial wellness resources
• Flexible work arrangements, including hybrid options in Bengaluru, with modern office facilities
• Global mobility programs and networking events within the JPMorgan Chase community

JP Morgan Chase is an equal opportunity employer.