Loan Servicing Specialist

Location: Bengaluru, Karnataka, India

Job Family: Lending Services

About the Role

At JPMorgan Chase, we are a leading global financial services firm with operations spanning investment banking, consumer and community banking, commercial banking, and asset and wealth management. As a Loan Servicing Specialist IV in our Lending Services team based in Bengaluru, Karnataka, India, you will be integral to supporting our clients' financial needs by overseeing a diverse portfolio of loans. This role demands a high level of precision and expertise in managing loan lifecycles, from origination to payoff, while ensuring compliance with both internal policies and external regulations. You will contribute to the firm's commitment to innovation and client-centric solutions in a dynamic, technology-driven environment. Your primary focus will be on monitoring loan performance, processing payments, and resolving any servicing issues to minimize risk and enhance customer satisfaction. Working closely with global teams, you will leverage JPMorgan Chase's advanced digital tools to analyze data, generate insights, and support strategic decisions that drive business growth. This position offers exposure to complex financial products and the opportunity to collaborate on high-impact projects that align with our mission to enable the world's most important financial institutions to achieve their strategic objectives. We value professionals who thrive in a collaborative culture and are passionate about the financial services industry. Joining JPMorgan Chase means becoming part of a diverse, inclusive organization that invests in your growth through world-class training and development programs. If you have a proven track record in loan operations and a dedication to excellence, this role provides a platform to advance your career while contributing to our global success.

Key Responsibilities

• Manage and monitor an assigned portfolio of commercial and consumer loans, ensuring timely payments and compliance with terms
• Review and process loan modifications, renewals, and restructurings in accordance with JPMorgan Chase policies
• Conduct regular audits and reconciliations of loan accounts to identify discrepancies and resolve issues
• Collaborate with cross-functional teams including credit analysts, legal, and risk management to mitigate potential defaults
• Ensure adherence to regulatory requirements such as KYC, AML, and local Indian financial laws
• Prepare detailed reports on portfolio performance, delinquency rates, and risk metrics for senior management
• Handle customer inquiries and escalations related to loan servicing with professionalism and efficiency
• Utilize JPMorgan Chase's proprietary systems to track and update loan data accurately
• Support ad-hoc projects such as system migrations or process improvements in the lending services team
• Contribute to training junior staff on loan servicing best practices and compliance standards

Required Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field
• Minimum of 4-6 years of experience in loan servicing, credit operations, or financial services
• Strong knowledge of loan documentation, regulatory compliance, and banking policies
• Proficiency in financial systems and software used in lending operations
• Ability to handle complex loan portfolios with high accuracy and attention to detail
• Relevant certifications such as Certified Loan Servicing Professional or equivalent

Preferred Qualifications

• Experience working with international loan portfolios in a global bank like JPMorgan Chase
• Advanced knowledge of Indian banking regulations and RBI guidelines
• Prior exposure to syndicated loans or commercial lending products
• Master's degree in Finance or MBA from a recognized institution
• Fluency in additional languages such as Hindi or other regional Indian languages

Required Skills

• Expertise in loan servicing software such as Loan IQ or similar platforms
• Proficiency in Microsoft Excel for financial modeling and data analysis
• Strong understanding of financial statements and credit risk assessment
• Excellent attention to detail and analytical problem-solving abilities
• Effective communication skills, both written and verbal, for stakeholder interactions
• Knowledge of regulatory frameworks like Basel III and Indian banking norms
• Time management and prioritization skills to handle multiple deadlines
• Customer service orientation with empathy and conflict resolution expertise
• Team collaboration and ability to work in a fast-paced global environment
• Data entry accuracy and familiarity with CRM systems
• Risk identification and mitigation techniques in lending
• Adaptability to changing financial market conditions
• Basic project management skills for operational improvements
• Proficiency in English; additional languages a plus

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health insurance coverage including medical, dental, and vision for employees and dependents
• Retirement savings plan with employer matching contributions
• Paid time off including vacation, sick leave, and parental leave
• Professional development programs and tuition reimbursement for relevant certifications
• Employee stock purchase plan and access to financial wellness resources
• On-site fitness centers and wellness initiatives at the Bengaluru campus
• Flexible work arrangements and hybrid work options post-onboarding

JP Morgan Chase is an equal opportunity employer.