Loan Servicing Specialist

Location: Bengaluru, Karnataka, India

Job Family: Lending Services

About the Role

At JPMorgan Chase, we are a leading global financial services firm with a proud history of innovation and client-focused solutions. As a Loan Servicing Specialist IV in our Lending Services team based in Bengaluru, Karnataka, India, you will be integral to managing a diverse portfolio of loans, ensuring seamless operations that support our clients' financial needs. This role demands a high level of precision and expertise in handling complex lending activities, from payment processing to compliance monitoring, all while upholding the firm's commitment to excellence in the financial services industry. You will work within a dynamic, collaborative environment that leverages cutting-edge technology to drive efficiency and mitigate risks in loan servicing. Your primary focus will be on overseeing the end-to-end servicing of assigned loans, including performance tracking, discrepancy resolution, and regulatory adherence. Collaborating with teams across credit, risk, and operations, you will contribute to maintaining the integrity of our loan portfolios, which are critical to JPMorgan Chase's global lending operations. This position offers exposure to international standards and best practices, allowing you to play a key role in supporting both commercial and consumer lending products tailored to the Indian market and beyond. We value professionals who thrive in a fast-paced setting and are passionate about financial services. Joining JPMorgan Chase means becoming part of a world-class institution that invests in your growth through robust training, mentorship, and career progression opportunities. If you have a strong foundation in loan operations and a drive to deliver outstanding results, this role provides a platform to advance your career while contributing to our mission of enabling economic progress for clients worldwide.

Key Responsibilities

• Manage and oversee an assigned portfolio of loans, ensuring timely servicing and compliance with JPMorgan Chase policies
• Review and process loan payments, interest calculations, and principal reductions accurately
• Monitor loan performance, identify potential risks, and escalate issues to senior management
• Handle customer inquiries, resolve discrepancies, and maintain accurate records in loan servicing systems
• Ensure adherence to regulatory requirements, including KYC, AML, and RBI guidelines
• Collaborate with cross-functional teams such as credit risk, legal, and collections to support loan lifecycle management
• Prepare reports on portfolio status, delinquency trends, and servicing metrics for internal stakeholders
• Conduct quality assurance reviews on loan documentation and servicing processes
• Support audit and compliance activities, providing necessary documentation and insights
• Contribute to process improvements and training initiatives for junior team members

Required Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field
• Minimum of 4-6 years of experience in loan servicing, credit operations, or financial services
• Strong knowledge of loan documentation, regulatory compliance, and banking policies
• Proficiency in financial systems and tools used in lending operations
• Ability to handle complex loan portfolios with high accuracy and attention to detail
• Relevant certifications such as Certified Loan Servicing Professional (CLSP) or equivalent
• Experience working in a global financial institution environment

Preferred Qualifications

• Advanced degree or MBA in Finance
• Prior experience with JPMorgan Chase systems or similar large-scale banking platforms
• Knowledge of Indian financial regulations and international lending standards
• Experience in managing high-value commercial or consumer loan portfolios
• Fluency in English and Hindi for effective communication in a multicultural team

Required Skills

• Expertise in loan servicing software such as Loan IQ or similar platforms
• Strong analytical skills for financial data interpretation and risk assessment
• Proficiency in Microsoft Excel for reporting and data analysis
• Knowledge of financial regulations including Basel III and IFRS standards
• Excellent attention to detail and accuracy in handling sensitive financial information
• Effective communication skills, both written and verbal, for stakeholder interactions
• Problem-solving abilities to resolve complex servicing issues efficiently
• Time management and organizational skills to handle multiple loan portfolios
• Team collaboration and interpersonal skills in a fast-paced environment
• Adaptability to changing regulatory and market conditions in the financial services industry
• Basic understanding of credit analysis and portfolio management principles
• Technical proficiency in database management and query tools
• Customer service orientation for handling client escalations
• Ethical judgment and integrity in compliance with banking standards
• Multitasking capabilities to meet deadlines in high-volume operations

Benefits

• Competitive base salary and performance-based bonuses aligned with JPMorgan Chase's compensation structure
• Comprehensive health insurance coverage including medical, dental, and vision plans for employees and dependents
• Retirement savings plan with employer matching contributions to support long-term financial security
• Paid time off, including vacation, sick leave, and parental leave policies
• Professional development opportunities through JPMorgan Chase's internal training programs and tuition reimbursement
• Employee wellness programs, including gym memberships and mental health support
• Flexible work arrangements and hybrid options for work-life balance in Bengaluru
• Global mobility programs and career advancement paths within JPMorgan Chase's international network

JP Morgan Chase is an equal opportunity employer.