Loan Servicing Specialist

Location: Bengaluru, Karnataka, India

Job Family: Lending Services

About the Role

At JPMorgan Chase, we are a leading global financial services firm with a strong commitment to innovation and client service in the lending sector. As a Loan Servicing Specialist IV in our Lending Services team based in Bengaluru, Karnataka, India, you will be integral to managing a diverse portfolio of commercial and consumer loans. This role involves overseeing the end-to-end servicing lifecycle, from payment processing and account maintenance to ensuring compliance with international banking standards. You will work in a dynamic environment that supports JPMorgan Chase's mission to deliver superior financial solutions, leveraging cutting-edge technology to handle complex loan structures and mitigate risks effectively. Your primary focus will be on maintaining the accuracy and integrity of loan records while addressing any servicing challenges that arise. This includes performing detailed reviews of loan covenants, calculating interest accruals, and facilitating communications with borrowers and internal stakeholders. In this senior-level position, you will also contribute to strategic initiatives, such as optimizing servicing processes to enhance operational efficiency and reduce turnaround times. Collaboration with global teams across risk management, compliance, and technology will be key to driving portfolio performance and supporting business growth in the competitive financial services landscape. JPMorgan Chase values professionals who thrive in a high-stakes, detail-oriented setting and are passionate about the financial industry. This role offers substantial opportunities for career progression within our expansive organization, where you can develop expertise in advanced lending operations and contribute to high-impact projects. If you have a proven track record in loan servicing and a dedication to excellence, join us to help shape the future of financial services at one of the world's most respected institutions.

Key Responsibilities

• Manage and monitor an assigned portfolio of loans, ensuring timely payments, interest calculations, and principal reductions
• Review and process loan modifications, extensions, and restructurings in compliance with JPMorgan Chase policies and regulatory requirements
• Conduct regular audits and reconciliations of loan accounts to identify discrepancies and resolve issues promptly
• Collaborate with internal teams such as credit risk, legal, and client services to support loan servicing needs
• Prepare and distribute reports on portfolio performance, including delinquency tracking and covenant compliance
• Handle customer inquiries and escalations related to loan terms, payments, and servicing activities
• Ensure adherence to anti-money laundering (AML) and know-your-customer (KYC) standards in all servicing activities
• Assist in onboarding new loans to the servicing system and updating records for portfolio changes
• Contribute to process improvements and automation initiatives to enhance efficiency in loan servicing operations

Required Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field
• Minimum of 3-5 years of experience in loan servicing, credit operations, or financial services
• Strong knowledge of loan documentation, regulatory compliance, and banking policies
• Proficiency in financial systems and tools used in lending services
• Ability to handle high-volume portfolios with accuracy and attention to detail
• Relevant certifications such as Certified Loan Servicing Professional (CLSP) or equivalent

Preferred Qualifications

• Experience working with syndicated loans or commercial lending portfolios
• Familiarity with JPMorgan Chase's internal systems like Loan IQ or similar platforms
• Advanced degree or MBA in Finance
• Prior exposure to international loan servicing regulations

Required Skills

• Loan servicing and documentation expertise
• Regulatory compliance knowledge (e.g., Basel III, Dodd-Frank)
• Proficiency in Microsoft Excel and financial modeling
• Experience with loan management systems like Loan IQ
• Strong analytical and problem-solving abilities
• Excellent attention to detail and accuracy
• Effective communication and interpersonal skills
• Time management and prioritization in fast-paced environments
• Risk assessment and mitigation techniques
• Data analysis and reporting capabilities
• Customer service orientation
• Team collaboration and cross-functional coordination
• Adaptability to changing financial regulations
• Basic understanding of accounting principles (GAAP/IFRS)

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance coverage
• Retirement savings plan with generous company matching contributions
• Paid time off including vacation, sick leave, and parental leave
• Professional development programs and tuition reimbursement for relevant certifications
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at JPMorgan Chase facilities
• Global mobility opportunities and career advancement support within the firm

JP Morgan Chase is an equal opportunity employer.