Mainframe Technology Support Lead

Location: Columbus, OH, United States

Job Family: Technology Support

About the Role

At JPMorgan Chase & Co., one of the world's leading financial services firms, we are seeking a Mainframe Technology Support Lead to spearhead our technology teams in delivering exceptional operational stability and performance. Based in our Columbus, OH office, this role is pivotal in supporting the backbone of our global banking operations, where mainframe systems process trillions in transactions daily. As a leader in this Category: Technology Support position, you will drive initiatives that ensure our mission-critical infrastructure remains resilient against disruptions, aligning with our commitment to innovation and client trust in the financial services industry. In this leadership role, you will manage a team of skilled engineers focused on mainframe technologies, overseeing everything from proactive monitoring to rapid incident response. Your expertise will be crucial in optimizing systems like IBM z/OS and CICS to handle the high-volume demands of trading, payments, and risk management. Collaborating with cross-functional partners, you will implement best practices for performance tuning, compliance with regulations such as SOX, and integration with emerging fintech solutions, all while fostering a culture of excellence and continuous improvement within JPMorgan Chase's dynamic environment. We value professionals who thrive in high-stakes settings and are passionate about leveraging legacy technologies to power modern finance. This position offers the opportunity to influence strategic decisions that impact millions of clients worldwide, supported by JPMorgan Chase's robust resources for professional growth. If you have a proven track record in mainframe support and a vision for operational excellence, join us in shaping the future of financial technology.

Key Responsibilities

• Lead a team of mainframe engineers in providing 24/7 support for critical financial systems, ensuring minimal downtime and high availability
• Oversee the monitoring, troubleshooting, and resolution of mainframe issues impacting trading, payments, and customer data processing
• Collaborate with cross-functional teams, including application developers and cybersecurity experts, to enhance system stability and performance
• Develop and implement strategies for mainframe optimization, including capacity planning and performance tuning for high-volume financial transactions
• Ensure compliance with JPMorgan Chase's risk management frameworks and regulatory requirements in all support activities
• Mentor and coach team members on best practices for mainframe technologies, fostering a culture of continuous improvement
• Drive root cause analysis for incidents and implement preventive measures to mitigate future risks in the financial services ecosystem
• Coordinate with vendors and internal stakeholders for hardware/software upgrades and integrations with modern fintech solutions
• Prepare and present reports on system health, team performance, and operational metrics to senior leadership
• Contribute to disaster recovery planning and testing for mainframe environments supporting global banking operations

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 8-10 years of experience in mainframe technology support, with at least 3 years in a leadership role
• Proven track record in managing teams in high-stakes financial environments, ensuring compliance with regulatory standards like SOX and GDPR
• Deep expertise in IBM z/OS, CICS, DB2, and JCL for mainframe operations
• Experience with incident management, problem resolution, and performance tuning in mission-critical systems
• Strong understanding of financial services operations, including risk management and data security protocols
• Ability to obtain necessary security clearances for handling sensitive financial data

Preferred Qualifications

• Master's degree in a relevant technical field or MBA with a focus on technology management
• Certification in IBM Mainframe technologies (e.g., z/OS Certified System Programmer)
• Prior experience at a major financial institution, such as leading mainframe support for trading or banking platforms
• Knowledge of agile methodologies and DevOps practices applied to legacy mainframe systems
• Experience with cloud migration strategies for mainframe workloads in a hybrid environment

Required Skills

• Proficiency in IBM z/OS operating system and mainframe architecture
• Expertise in CICS transaction processing and DB2 database management
• Strong knowledge of JCL, REXX, and assembler programming for mainframe environments
• Experience with mainframe monitoring tools like IBM OMEGAMON and Splunk
• Skills in incident and change management using tools like ServiceNow
• Understanding of cybersecurity best practices for mainframe systems, including encryption and access controls
• Leadership and team management abilities in fast-paced, high-pressure settings
• Analytical problem-solving for complex technical issues in financial applications
• Communication skills for stakeholder engagement and reporting
• Project management expertise, including agile and waterfall methodologies
• Familiarity with financial regulations and compliance standards
• Ability to handle large-scale data processing and performance optimization
• Soft skills in mentoring and conflict resolution within diverse teams
• Technical aptitude for integrating mainframe with cloud and API-driven services
• Adaptability to evolving fintech trends and legacy system modernization

Benefits

• Comprehensive health, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with generous company matching up to 6% of salary
• Annual performance-based bonuses and stock awards as part of total compensation
• Paid time off including vacation, sick days, and parental leave
• Professional development programs, including tuition reimbursement and access to JPMorgan Chase's internal training academy
• Wellness initiatives with gym memberships, mental health support, and employee assistance programs
• Flexible work arrangements, including hybrid options in Columbus, OH
• Employee discounts on financial products, travel, and entertainment through the firm's perks program

JP Morgan Chase is an equal opportunity employer.