Market Director Banking - Memphis/Mississippi Market

Location: Memphis, TN, United States

Job Family: Branch Field Management

About the Role

As the Market Director for Banking in the Memphis/Mississippi Market at JP Morgan Chase, you will play a pivotal role in leading the branch customer experience at one of the world's largest and most respected financial institutions. Reporting to the Regional Director, you will oversee a portfolio of branches, driving operational excellence, customer satisfaction, and sustainable growth in a dynamic retail banking environment. Your leadership will focus on delivering JP Morgan Chase's renowned suite of banking products and services, including checking and savings accounts, mortgages, small business loans, and wealth management solutions, while navigating the unique opportunities and challenges of the Memphis/Mississippi region. In this high-impact position, you will collaborate with branch managers to set ambitious yet achievable goals, leveraging data-driven insights to optimize performance and expand market penetration. You will champion a customer-centric culture, ensuring every interaction aligns with JP Morgan Chase's commitment to integrity, innovation, and inclusion. Responsibilities include fostering strong community ties, such as partnering with local businesses and non-profits, to position JP Morgan Chase as the trusted financial partner in the region. Additionally, you will ensure adherence to stringent regulatory standards, mitigating risks while promoting ethical practices across all operations. Success in this role demands a visionary leader with deep expertise in financial services, capable of inspiring teams to exceed expectations in a competitive landscape. At JP Morgan Chase, you will have access to cutting-edge tools, robust training programs, and a supportive network that empowers you to thrive. Join us to shape the future of banking in Memphis and Mississippi, contributing to our mission of enabling economic opportunity for all.

Key Responsibilities

• Lead and oversee the operations of multiple branches in the Memphis/Mississippi market to ensure exceptional customer experiences
• Develop and execute strategic plans to grow market share, deposits, and loan portfolios
• Coach and mentor branch managers and teams to achieve sales targets and performance goals
• Ensure compliance with all federal and state banking regulations, including anti-money laundering protocols
• Build relationships with local businesses, community leaders, and clients to enhance JP Morgan Chase's presence
• Analyze market trends and competitive landscape to identify growth opportunities
• Manage budgets, resources, and performance metrics across the market
• Foster a culture of inclusion, diversity, and employee development within the team
• Collaborate with regional and corporate teams to implement company-wide initiatives

Required Qualifications

• Bachelor's degree in Business, Finance, or a related field
• Minimum of 10 years of progressive leadership experience in retail banking or financial services
• Proven track record in managing multiple branch locations and driving business growth
• Strong understanding of banking regulations and compliance standards
• Experience in sales leadership and customer relationship management within the financial sector
• Ability to travel within the Memphis/Mississippi market as needed

Preferred Qualifications

• MBA or advanced degree in Finance or Business Administration
• Prior experience leading teams in a large-scale financial institution like JP Morgan Chase
• Demonstrated success in community banking and local market development
• Certification in financial planning or banking operations

Required Skills

• Strategic planning and market analysis
• Leadership and team motivation
• Customer service excellence
• Sales and business development
• Financial product knowledge (e.g., loans, deposits, investments)
• Regulatory compliance and risk management
• Budgeting and financial forecasting
• Communication and stakeholder engagement
• Problem-solving and decision-making
• Data analytics and performance reporting
• Community relationship building
• Adaptability to market changes
• Diversity and inclusion advocacy

Benefits

• Competitive base salary with performance-based incentives and bonuses
• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Professional development programs and tuition reimbursement for advanced education
• Employee stock purchase plan and financial wellness resources
• Access to on-site fitness centers and wellness programs at select locations

JP Morgan Chase is an equal opportunity employer.