Merchant Services Business Manager - Senior Associate

Location: Jersey City, NJ, United States

Job Family: Business Management

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a strong presence in merchant services, powering payments for businesses worldwide. As a Merchant Services Business Manager - Senior Associate in our Jersey City, NJ office, you will play a pivotal role in optimizing business performance by driving key initiatives that enhance our payment processing capabilities. This position within the Business Management category offers the opportunity to contribute to high-impact projects that support our clients' growth in the dynamic financial services landscape, leveraging JP Morgan's innovative platforms to deliver seamless merchant solutions. In this role, you will collaborate closely with senior leaders and cross-functional teams to analyze performance metrics, identify growth opportunities, and implement strategies that drive revenue and efficiency in merchant acquiring. Your responsibilities will include monitoring key performance indicators (KPIs), conducting market analysis on payment trends, and ensuring compliance with industry regulations such as PCI DSS. By fostering strong relationships with internal stakeholders and external partners, you will help shape the future of JP Morgan Chase's merchant services offerings, contributing to our commitment to excellence in financial innovation. We seek a proactive professional with a passion for the financial services industry, particularly in payments and commerce. This Senior Associate position is ideal for someone who thrives in a collaborative environment and is eager to advance their career at one of the world's most respected financial institutions. Join JP Morgan Chase to make a meaningful impact on global commerce while benefiting from our robust professional development resources and inclusive culture.

Key Responsibilities

• Drive key business initiatives to optimize merchant services performance and revenue growth
• Analyze market trends and competitive landscapes to inform strategic decisions in payment processing
• Collaborate with cross-functional teams including sales, product, and compliance to enhance merchant offerings
• Develop and monitor KPIs to measure business health and identify improvement opportunities
• Support senior leadership in preparing reports, presentations, and business plans for merchant services
• Manage stakeholder relationships with internal partners and external merchant clients
• Ensure adherence to regulatory requirements and risk management practices in financial transactions
• Lead process improvements to streamline operations and reduce costs in the merchant acquiring space
• Contribute to innovation efforts, such as integrating new payment technologies for JP Morgan clients
• Provide guidance and mentorship to junior team members on business management best practices

Required Qualifications

• Bachelor's degree in Business, Finance, Economics, or a related field
• Minimum of 5 years of experience in business management, financial services, or merchant acquiring
• Proven track record in driving business initiatives and optimizing performance metrics
• Strong analytical skills with experience in data-driven decision making
• Knowledge of payment processing, merchant services, and regulatory compliance in financial services
• Excellent communication and stakeholder management abilities
• Proficiency in Microsoft Office Suite and financial modeling tools

Preferred Qualifications

• MBA or advanced degree in Finance or Business Administration
• Experience in the payments or fintech industry, particularly with large financial institutions
• Familiarity with JP Morgan Chase's internal systems and merchant services platforms
• Previous leadership role in cross-functional teams
• Certifications in project management (e.g., PMP) or financial analysis

Required Skills

• Strategic planning and execution
• Financial analysis and modeling
• Data analytics using tools like Excel, Tableau, or SQL
• Project management methodologies
• Stakeholder engagement and negotiation
• Risk assessment and compliance knowledge
• Payment systems and merchant acquiring expertise
• Business process optimization
• Leadership and team collaboration
• Problem-solving and critical thinking
• Presentation and communication skills
• Regulatory awareness in financial services
• Market research and competitive analysis
• Customer relationship management
• Adaptability to fast-paced environments

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance coverage
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development opportunities through JP Morgan's learning programs and tuition reimbursement
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers, wellness programs, and mental health support
• Flexible work arrangements, including hybrid options in Jersey City

JP Morgan Chase is an equal opportunity employer.