Merchant Services Relationship Manager - Payments - Executive Director

Location: Plano, TX, United States

Job Family: Relationship Manager

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a strong commitment to innovation in payments and merchant services. As a Merchant Services Relationship Manager - Payments - Executive Director in our Plano, TX office, you will play a pivotal role in managing strategic relationships with large corporate clients. This position focuses on the launch, growth, and retention of high-value merchant accounts, leveraging JP Morgan's world-class payment processing capabilities to deliver tailored solutions that drive client success and firm revenue. You will partner closely with clients in industries such as retail, e-commerce, and hospitality to optimize their payment ecosystems, ensuring seamless integration with our secure, scalable platforms. In this executive-level role, you will lead the full lifecycle of client engagements, from initial onboarding and product launches to ongoing portfolio management and expansion opportunities. Responsibilities include conducting in-depth needs assessments, negotiating complex agreements, and providing strategic advice on payment trends like real-time processing and tokenization. You will collaborate with cross-functional teams across JP Morgan Chase's Commercial Banking and Treasury Services divisions to bundle merchant acquiring with complementary offerings, such as cash management and fraud prevention tools. Success in this position requires a deep understanding of the financial services landscape, regulatory compliance, and the ability to navigate high-stakes client interactions with poise and expertise. Joining JP Morgan Chase means becoming part of a dynamic team that values integrity, innovation, and client-centricity. This role offers the opportunity to contribute to the firm's leadership in the $2 trillion global payments market while advancing your career in a supportive environment. With access to cutting-edge resources and a network of industry experts, you will help shape the future of merchant services at one of the world's most admired financial institutions.

Key Responsibilities

• Develop and execute strategic account plans for large corporate merchant clients to drive launch, growth, and retention
• Build and maintain senior-level relationships with key stakeholders in client organizations, including C-suite executives
• Collaborate with internal teams in product, risk, and technology to customize payment solutions for merchant needs
• Monitor client performance metrics, identify upsell opportunities, and mitigate risks in merchant portfolios
• Lead negotiations for complex merchant services contracts, ensuring compliance with JP Morgan Chase policies and regulations
• Provide expert guidance on emerging payment trends, such as digital wallets and contactless solutions, to enhance client value
• Conduct regular business reviews and performance analyses to optimize merchant acquiring services
• Drive revenue growth through cross-selling JP Morgan's broader financial services offerings, like treasury management
• Ensure adherence to anti-money laundering (AML) and know-your-customer (KYC) standards in all client interactions
• Represent JP Morgan Chase at industry conferences to strengthen merchant services market presence

Required Qualifications

• Bachelor's degree in Business, Finance, or a related field; advanced degree (MBA) preferred
• 10+ years of experience in merchant services, payments, or financial services client management
• Proven track record in launching, growing, and retaining large corporate accounts in the payments industry
• Deep knowledge of payment processing, acquiring, and merchant acquiring regulations
• Strong understanding of financial services products, including treasury and commercial banking solutions
• Experience managing high-value client relationships in a corporate banking environment
• Ability to travel up to 25% for client meetings and industry events

Preferred Qualifications

• Experience working with Fortune 500 companies in merchant services
• Familiarity with ISO 8583 standards and payment gateway integrations
• Previous role in a Big Four bank or major financial institution like JP Morgan Chase
• Certification in payments or financial services (e.g., AAP or CTP)
• Bilingual skills, particularly in Spanish, given the diverse client base in Texas

Required Skills

• Strategic account management
• Client relationship building
• Payments industry knowledge
• Financial analysis and modeling
• Negotiation and contract management
• Risk assessment and compliance
• Cross-functional team collaboration
• Sales and revenue growth strategies
• Presentation and communication skills
• Problem-solving and decision-making
• Proficiency in CRM tools like Salesforce
• Understanding of PCI DSS compliance
• Data analytics for performance metrics
• Adaptability to fintech innovations
• Leadership in high-stakes environments

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development programs and tuition reimbursement for advanced education
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at JP Morgan Chase facilities
• Flexible work arrangements, including hybrid options in Plano, TX

JP Morgan Chase is an equal opportunity employer.