Mexico Client Service Senior Associate - Payments

Location: Ciudad De Mexico, Mexico

Job Family: Client Service

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a strong presence in Latin America, committed to empowering clients through innovative payment solutions. The Mexico Client Service Senior Associate - Payments role is pivotal in delivering exceptional service to our Mexico-based clients, ensuring their payment needs are met with efficiency and precision. Based in Ciudad de Mexico, this position within our Client Service category involves acting as a trusted advisor, handling everything from routine inquiries to complex transaction resolutions, all while upholding the highest standards of compliance and client satisfaction in the dynamic financial services landscape. In this role, you will manage a portfolio of clients across various industries, leveraging JP Morgan's advanced payment platforms to facilitate seamless domestic and international transactions. Responsibilities include proactive monitoring of payment flows, troubleshooting discrepancies, and collaborating with global teams to implement customized solutions that align with clients' treasury strategies. You will also stay abreast of evolving regulations in Mexico and beyond, such as those from Banxico and international bodies, to mitigate risks and enhance service reliability. This position offers the opportunity to contribute to JP Morgan's reputation for excellence in payments, where your expertise directly impacts client retention and growth. We seek a dedicated professional who thrives in a collaborative environment and is passionate about financial services. Joining JP Morgan Chase means becoming part of a world-class team that values innovation, integrity, and inclusion. With robust training programs and career advancement opportunities, this role is ideal for those looking to advance in client-facing payments expertise while benefiting from our comprehensive support for work-life balance and professional development.

Key Responsibilities

• Serve as the primary point of contact for Mexico-based clients, addressing inquiries and resolving issues related to payment services
• Monitor and manage client payment portfolios to ensure timely and accurate processing
• Collaborate with internal teams, including operations and compliance, to deliver seamless client experiences
• Analyze client needs and recommend tailored payment solutions from JP Morgan's suite of services
• Conduct regular client meetings and provide updates on account performance and regulatory changes
• Escalate complex issues to senior management and follow through to resolution
• Maintain accurate records of client interactions and transactions in compliance with JP Morgan standards
• Contribute to process improvements in client service delivery for the payments team
• Ensure adherence to all relevant financial regulations, including those specific to Mexico and international standards
• Support business development efforts by identifying upsell opportunities in payments and related services

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field
• Minimum of 3-5 years of experience in client service within the financial services industry, preferably in payments or treasury services
• Fluency in English and Spanish, both written and verbal
• Strong understanding of payment processing systems and international payment regulations
• Proven track record of managing client relationships in a high-volume environment
• Knowledge of Mexican financial regulations and compliance standards
• Ability to work in a fast-paced, deadline-driven setting

Preferred Qualifications

• Experience with JP Morgan Chase's payment platforms or similar enterprise systems
• Certification in payments or treasury management (e.g., Certified Treasury Professional)
• Prior exposure to cross-border payments and foreign exchange services
• Advanced degree or MBA in Finance
• Familiarity with AML/KYC procedures in the Latin American market

Required Skills

• Client relationship management
• Payment processing and reconciliation
• Regulatory compliance (AML/KYC)
• Proficiency in Microsoft Office Suite and financial software
• Analytical and problem-solving abilities
• Excellent communication and interpersonal skills
• Attention to detail and accuracy
• Time management and prioritization
• Knowledge of SWIFT and SEPA payment systems
• Cross-functional team collaboration
• Risk assessment and mitigation
• Data analysis using tools like Excel or Tableau
• Adaptability to changing client needs
• Bilingual proficiency in English and Spanish
• Customer-centric mindset

Benefits

• Competitive base salary and performance-based bonuses
• Comprehensive health, dental, and vision insurance coverage
• Retirement savings plan with company matching contributions
• Paid time off, including vacation, sick leave, and parental leave
• Professional development programs and tuition reimbursement
• Employee stock purchase plan and financial wellness resources
• On-site fitness facilities and wellness programs
• Flexible work arrangements and hybrid options where applicable

JP Morgan Chase is an equal opportunity employer.