Omnichannel Instore Card Present Client Sale Solutions Architect - Payments - Vice President

Location: Palo Alto, CA, United States

Job Family: Client Solutions

About the Role

At JP Morgan Chase, we are at the forefront of reimagining financial services through innovative payment solutions that empower businesses worldwide. As an Omnichannel Instore Card Present Client Sale Solutions Architect - Payments - Vice President in our Client Solutions team, you will play a pivotal role in designing and optimizing tailored payment architectures for our most complex enterprise clients. Based in Palo Alto, CA, this position offers the opportunity to work in a dynamic tech hub, collaborating with leading retailers and fintech innovators to deliver seamless omnichannel experiences. You will leverage JP Morgan's robust payments infrastructure, including Chase Paymentech, to create secure, scalable solutions that integrate in-store card present transactions with digital wallets and e-commerce platforms, driving client growth and operational efficiency. In this client-facing role, you will engage directly with C-suite executives and technical teams to understand intricate business challenges and architect bespoke solutions that address them. Responsibilities include leading discovery sessions, developing technical roadmaps, and prototyping integrations that ensure compliance with industry standards like PCI DSS and EMVCo. You will innovate by incorporating emerging technologies such as contactless payments and AI-enhanced fraud detection, all while aligning with JP Morgan Chase's commitment to ethical, secure financial services. Your expertise will be instrumental in closing high-value deals and fostering long-term partnerships, contributing to the firm's leadership in the $2 trillion global payments market. We seek a visionary architect with a passion for payments innovation and a proven ability to translate client needs into actionable, high-impact solutions. Joining JP Morgan Chase means becoming part of a global team dedicated to pushing the boundaries of what's possible in finance. This Vice President-level position offers substantial professional growth, exposure to cutting-edge projects, and the chance to influence the future of omnichannel commerce in a supportive, inclusive environment.

Key Responsibilities

• Collaborate with clients to assess complex needs and architect customized omnichannel payment solutions, emphasizing in-store card present capabilities
• Innovate and optimize JP Morgan Chase's payment products to align with client business objectives, ensuring seamless integration across digital and physical channels
• Lead solution design sessions, creating technical blueprints that incorporate secure, scalable payment gateways and compliance features
• Partner with internal teams, including product, engineering, and sales, to deliver end-to-end client implementations
• Conduct demos and proof-of-concepts for prospective clients, highlighting the value of JP Morgan's payments ecosystem
• Monitor industry trends in payments technology and recommend enhancements to existing offerings
• Drive sales enablement by providing technical expertise during client pitches and negotiations
• Ensure all solutions adhere to regulatory requirements, including data privacy laws like GDPR and CCPA
• Analyze client feedback to refine solutions and contribute to the evolution of JP Morgan's client solutions portfolio
• Mentor junior team members on best practices in payments architecture and client engagement

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Finance, or a related field; advanced degree preferred
• Minimum of 8-10 years of experience in payments solutions architecture, client-facing sales engineering, or related roles in the financial services industry
• Proven track record of designing and implementing omnichannel payment solutions, including in-store card present (CP) systems for enterprise clients
• Deep understanding of payment ecosystems, including EMV, NFC, tokenization, and PCI compliance standards
• Experience working with complex client needs in retail, e-commerce, or fintech sectors, with a focus on tailoring solutions for high-volume transactions
• Strong knowledge of JP Morgan Chase's payment products and platforms, such as Chase Paymentech and digital wallet integrations
• Ability to travel up to 30% for client meetings and on-site implementations in the Palo Alto area and beyond

Preferred Qualifications

• MBA or certification in payments (e.g., from PCI SSC or similar)
• Experience with agile methodologies and cloud-based architectures (AWS, Azure) in financial services
• Prior role at a major bank or fintech firm involving omnichannel strategy development
• Familiarity with emerging technologies like blockchain or AI-driven fraud detection in payments
• Demonstrated success in closing deals for enterprise payment solutions exceeding $1M in value

Required Skills

• Expertise in payments protocols (EMV, ISO 8583, 3D Secure)
• Proficiency in solution architecture tools (e.g., Lucidchart, Visio)
• Strong analytical and problem-solving abilities for complex client scenarios
• Excellent communication and presentation skills for stakeholder engagement
• Knowledge of secure coding practices and API integrations (REST, SOAP)
• Experience with data analytics tools (SQL, Tableau) for transaction insights
• Understanding of cloud computing and microservices in fintech environments
• Project management skills (Agile, Scrum) for solution delivery
• Client relationship management and consultative selling techniques
• Familiarity with fraud prevention and risk management in payments
• Technical writing for documentation of architectural designs
• Adaptability to fast-paced, innovative environments
• Team collaboration across multidisciplinary groups
• Strategic thinking for long-term client solution roadmaps
• Regulatory compliance knowledge in financial services

Benefits

• Competitive base salary and performance-based bonus structure
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company matching
• Paid time off, including vacation, sick days, and parental leave
• Professional development opportunities, such as tuition reimbursement and access to internal training programs
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at select locations
• Flexible work arrangements, including hybrid options in Palo Alto

JP Morgan Chase is an equal opportunity employer.