Omnichannel Integration Product Associate - Payments - Senior Associate

Location: Tampa, FL, United States

Job Family: Product Portfolio & Delivery

About the Role

At JP Morgan Chase, we are at the forefront of redefining the future of financial services through innovative payments solutions. As an Omnichannel Integration Product Associate - Payments - Senior Associate in our Product Portfolio & Delivery team, you will play a pivotal role in supporting the scalable delivery of cutting-edge payment products that seamlessly integrate across mobile, online, and in-branch channels. Based in our Tampa, FL office, you will collaborate with cross-functional teams to streamline processes, drive change initiatives, and ensure compliance with stringent financial regulations, all while resolving delivery impediments to keep our global payments ecosystem running smoothly. This position offers the opportunity to contribute to high-impact projects that serve millions of customers and businesses worldwide, leveraging JP Morgan Chase's vast resources and technological prowess. Your day-to-day responsibilities will involve working closely with product managers, engineers, and compliance experts to enhance omnichannel experiences, such as real-time payment processing and secure transaction integrations. You will analyze user needs and market dynamics to recommend process improvements, facilitate agile workflows, and monitor key performance indicators to optimize product outcomes. By upholding the highest standards of regulatory adherence, including PCI DSS and anti-money laundering protocols, you will help mitigate risks and foster trust in our payments infrastructure. This role demands a proactive approach to problem-solving, where you will identify bottlenecks and implement solutions that accelerate delivery without compromising quality. Joining JP Morgan Chase means becoming part of a collaborative culture that values innovation, diversity, and professional growth. In this senior associate position, you will gain exposure to executive leadership, participate in strategic initiatives, and develop expertise in the evolving landscape of digital payments. We offer robust support for your career progression, including access to world-class training and mentorship programs. If you are passionate about financial technology and eager to make a tangible impact on how the world pays, this role at JP Morgan Chase provides the platform to excel in a dynamic, rewarding environment.

Key Responsibilities

• Support the development and delivery of scalable omnichannel payment products to enhance customer experience across digital and physical channels
• Streamline operational processes to improve efficiency in payment workflows and reduce delivery timelines
• Aid in change management initiatives by coordinating with stakeholders to implement new features and updates
• Uphold compliance standards by ensuring all product integrations meet regulatory requirements in the financial services sector
• Identify and resolve impediments in product delivery, collaborating with engineering, design, and operations teams
• Analyze market trends and customer feedback to recommend enhancements to payment solutions
• Facilitate agile ceremonies, including sprint planning and retrospectives, for the payments product portfolio
• Monitor product performance metrics and report on key outcomes to senior leadership
• Contribute to risk assessments and mitigation strategies for omnichannel payment integrations

Required Qualifications

• Bachelor's degree in Business, Finance, Computer Science, or a related field
• 3-5 years of experience in product management, payments, or financial services
• Strong understanding of agile methodologies and product delivery frameworks
• Experience with omnichannel integration in digital banking or payment systems
• Knowledge of regulatory compliance in financial services, including PCI DSS and AML
• Proficiency in data analysis and process optimization tools
• Ability to collaborate across cross-functional teams in a fast-paced environment

Preferred Qualifications

• MBA or advanced degree in Finance or Technology
• Experience working at a major financial institution like JP Morgan Chase
• Familiarity with payment processing platforms such as Visa, Mastercard, or SWIFT
• Certification in Agile, Scrum, or Product Management (e.g., CSPO, PMP)
• Background in change management or digital transformation initiatives

Required Skills

• Product management and lifecycle expertise
• Agile and Scrum methodologies
• Omnichannel integration and user experience design
• Payments and transaction processing knowledge
• Regulatory compliance in finance (e.g., GDPR, SOX)
• Data analytics and visualization tools (e.g., Tableau, SQL)
• Process optimization and lean methodologies
• Cross-functional collaboration and stakeholder management
• Risk assessment and mitigation
• Technical proficiency in APIs and integration platforms
• Problem-solving and critical thinking
• Communication and presentation skills
• Project management tools (e.g., Jira, Confluence)
• Financial services domain knowledge
• Adaptability in a dynamic regulatory environment

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development opportunities, including tuition reimbursement and leadership training
• Employee stock purchase plan and financial wellness programs
• On-site fitness centers and wellness initiatives at JP Morgan Chase locations
• Flexible work arrangements, including hybrid options in Tampa, FL

JP Morgan Chase is an equal opportunity employer.