Omnichannel Integration Product Delivery Manager - Payments - Vice President

Location: Tampa, FL, United States

Job Family: Product Portfolio & Delivery

About the Role

At JP Morgan Chase, we are at the forefront of redefining the future of financial services through innovative payments solutions. As an Omnichannel Integration Product Delivery Manager - Payments - Vice President in our Product Portfolio & Delivery team, you will play a pivotal role in leading the delivery of cutting-edge products that integrate seamless payment experiences across multiple channels. Based in our Tampa, FL office, you will drive initiatives that enhance customer interactions, streamline transaction processing, and ensure compliance with stringent regulatory standards in a dynamic banking environment. This position offers the opportunity to collaborate with elite teams in a global institution committed to technological advancement and client-centric innovation. Your primary focus will be on orchestrating the end-to-end delivery of omnichannel payment products, from ideation to deployment. You will manage complex change activities, ensuring minimal disruption to core banking operations while boosting efficiency through integrated digital platforms. Key to success in this role is your ability to oversee timelines, mitigate risks, and align cross-functional efforts with JP Morgan Chase's strategic goals in payments. By leveraging agile practices, you will prioritize features that deliver real value, such as real-time transaction capabilities and secure API integrations, all while adhering to regulations like PCI DSS and SOX. In this Vice President-level role, you will foster a culture of continuous improvement, analyzing performance data to refine product roadmaps and enhance user satisfaction. You will partner with engineering, compliance, and business leaders to navigate the complexities of the financial services landscape, driving initiatives that position JP Morgan Chase as a leader in omnichannel payments. If you thrive in high-impact environments and have a passion for transforming financial experiences, this opportunity allows you to contribute to groundbreaking solutions that serve millions of clients worldwide.

Key Responsibilities

• Lead end-to-end product delivery for omnichannel integration initiatives in the payments domain, ensuring seamless alignment across digital, mobile, and in-branch channels
• Manage change activities, including stakeholder communication, impact assessments, and implementation roadmaps to minimize disruptions in payment processing
• Ensure all projects comply with regulatory standards and internal JP Morgan Chase policies, conducting audits and risk assessments as needed
• Oversee project timelines, resource allocation, and budget management to deliver initiatives on time and within scope
• Collaborate with cross-functional teams, including engineering, compliance, and operations, to drive efficiency and innovation in payment solutions
• Monitor and report on key performance metrics, identifying opportunities to enhance customer experience and operational efficiency
• Facilitate agile ceremonies and product backlog prioritization to support iterative delivery of payment features
• Identify and mitigate risks associated with omnichannel integrations, ensuring robust security and data privacy measures
• Drive continuous improvement by incorporating feedback from user testing and market analysis into product roadmaps

Required Qualifications

• Bachelor's degree in Business, Finance, Computer Science, or a related field
• Minimum of 8-10 years of experience in product management, delivery, or program management within the financial services industry
• Proven track record in leading omnichannel integration projects, particularly in payments and transaction processing
• Strong understanding of regulatory requirements such as PCI DSS, GDPR, and U.S. banking regulations
• Experience managing cross-functional teams in a large-scale financial institution
• Demonstrated ability to oversee project timelines, budgets, and change management processes
• PMP, Agile, or Scrum certification

Preferred Qualifications

• Advanced degree (MBA or Master's) in Finance or Technology
• Experience with JP Morgan Chase's internal systems or similar enterprise banking platforms
• Prior work in digital payments, fintech integrations, or omnichannel customer experiences
• Knowledge of emerging technologies like blockchain or API-driven payment ecosystems
• Familiarity with risk management frameworks in high-stakes financial environments

Required Skills

• Product management and delivery expertise
• Agile and Scrum methodologies
• Project management tools (e.g., Jira, Confluence)
• Regulatory compliance in financial services
• Omnichannel strategy and integration
• Payments processing and fintech knowledge
• Stakeholder management and communication
• Risk assessment and mitigation
• Data analysis and KPI tracking
• Cross-functional team leadership
• Change management processes
• API and system integration skills
• Customer experience optimization
• Budgeting and resource allocation
• Problem-solving and decision-making

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company matching
• Paid time off, including vacation, sick days, and parental leave
• Professional development opportunities, including tuition reimbursement and leadership training
• Employee stock purchase plan and financial wellness programs
• On-site fitness centers and wellness initiatives at JP Morgan Chase locations
• Flexible work arrangements, including hybrid options in Tampa, FL

JP Morgan Chase is an equal opportunity employer.