Operational Resilience Lead, Global Banking APAC

Location: Singapore

Job Family: Technology Support

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a proud history of innovation and client focus. The Operational Resilience Lead for Global Banking APAC plays a pivotal role in safeguarding our production services and ensuring the seamless operation of our investment banking, corporate lending, and capital markets activities across the Asia-Pacific region. Based in Singapore, this strategic position involves leading initiatives to enhance operational resilience, mitigate risks from disruptions like cyberattacks or market volatility, and drive continuous improvements that align with our commitment to delivering exceptional value to clients in one of the world's most dynamic financial hubs. In this role, you will spearhead the design and execution of resilience frameworks tailored to APAC's unique regulatory environment, including compliance with guidelines from the Monetary Authority of Singapore (MAS) and other bodies. You will collaborate closely with technology, risk, and business teams to conduct vulnerability assessments, simulate crisis scenarios, and implement robust recovery strategies. By fostering a proactive culture of improvement, you will leverage advanced analytics and emerging technologies to optimize processes, reduce downtime, and enhance the overall efficiency of Global Banking operations, ultimately contributing to JP Morgan's reputation for reliability and excellence. We seek a seasoned professional with deep expertise in financial services resilience who thrives in a collaborative, high-impact environment. This position offers the opportunity to influence strategic decisions at a global scale while growing within a supportive culture that values innovation, diversity, and professional development. Join JP Morgan Chase and help power the resilient future of banking in APAC.

Key Responsibilities

• Lead the development and implementation of operational resilience strategies for Global Banking operations in APAC to ensure business continuity during disruptions
• Oversee production service operations, identifying and mitigating risks to maintain seamless client services in investment banking and corporate finance
• Foster a culture of continuous improvement by driving process optimizations and leveraging data analytics for operational efficiency
• Collaborate with cross-functional teams, including technology, risk, and compliance, to align resilience initiatives with JP Morgan's global standards
• Conduct regular resilience assessments, scenario testing, and incident response drills tailored to APAC regulatory landscapes
• Monitor and report on key performance indicators (KPIs) for operational health, providing insights to senior leadership
• Drive adoption of innovative tools and technologies to enhance resilience in areas like trade finance and capital markets
• Ensure compliance with internal policies and external regulations, contributing to JP Morgan's reputation as a trusted financial partner
• Mentor junior team members and build capabilities in operational resilience across the APAC region
• Liaise with external vendors and partners to strengthen the resilience ecosystem for Global Banking services

Required Qualifications

• Bachelor's degree in Business, Finance, Information Technology, or a related field
• Minimum of 8-10 years of experience in operational resilience, risk management, or production services within the financial services industry
• Proven track record in leading strategic initiatives for business continuity and operational improvements in a global banking environment
• Strong understanding of regulatory requirements such as those from MAS, HKMA, and other APAC financial authorities
• Experience in managing cross-functional teams in a high-stakes, fast-paced setting
• Certification in operational risk or resilience (e.g., CRISC, CISA, or equivalent)
• Ability to travel within APAC as needed for stakeholder engagement

Preferred Qualifications

• Advanced degree (MBA or Master's in Risk Management)
• Prior experience at a Tier 1 global bank like JP Morgan Chase
• Knowledge of cloud-based resilience frameworks and cybersecurity in banking
• Familiarity with agile methodologies for operational enhancements
• Experience in APAC-specific market dynamics and cultural nuances

Required Skills

• Operational resilience and risk management expertise
• Strategic planning and execution
• Regulatory compliance knowledge in financial services
• Data analytics and reporting tools (e.g., SQL, Tableau)
• Project management methodologies (e.g., PMP, Agile)
• Cross-functional collaboration and stakeholder management
• Incident response and crisis management
• Process improvement and lean methodologies
• Financial industry knowledge, especially global banking
• Leadership and team mentoring
• Problem-solving and critical thinking
• Communication and presentation skills
• Adaptability to dynamic regulatory environments
• Technical proficiency in resilience software and tools
• Cultural sensitivity for APAC operations

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance coverage
• Retirement savings plan with generous company matching contributions
• Paid time off including vacation, sick leave, and parental leave
• Professional development programs and tuition reimbursement for relevant certifications
• Employee stock purchase plan and other financial wellness benefits
• Wellness initiatives including gym memberships and mental health support
• Flexible work arrangements and relocation assistance for APAC roles

JP Morgan Chase is an equal opportunity employer.