Operations Control Manager – Senior Associate

Location: BOURNEMOUTH, DORSET, United Kingdom

Job Family: Control Officers

About the Role

At JP Morgan Chase, we are a leading global financial services firm with operations spanning investment banking, consumer and community banking, commercial banking, and asset and wealth management. Our Bournemouth office plays a vital role in supporting our European operations, particularly in areas of risk and control. As an Operations Control Manager – Senior Associate in the Control Officers category, you will be at the forefront of ensuring the robustness of our operational controls. This role involves analyzing business risks, evaluating the design and effectiveness of controls, and partnering with various teams to safeguard our assets and reputation in a highly regulated environment. You will contribute to maintaining JP Morgan Chase's commitment to integrity and excellence, helping to mitigate risks that could impact our clients and the broader financial ecosystem. In this position, you will lead efforts to identify control weaknesses through rigorous testing and analysis, ensuring alignment with both internal standards and external regulations such as those from the Financial Conduct Authority (FCA) and Prudential Regulation Authority (PRA). Your work will include developing remediation strategies, monitoring key risk indicators, and providing actionable insights to senior leadership. Collaboration is key; you will engage with operations, compliance, and technology teams to embed a strong control culture across the organization. This role offers the opportunity to leverage your expertise in financial services risk management while contributing to high-impact projects that support JP Morgan Chase's global objectives. We value professionals who thrive in dynamic settings and are passionate about operational resilience. Joining JP Morgan Chase means access to world-class resources, continuous learning, and a supportive community dedicated to innovation in finance. If you have a proven background in control management and a drive to enhance risk frameworks, this Senior Associate role in Bournemouth provides a platform to advance your career while making a tangible difference in one of the world's most influential financial institutions.

Key Responsibilities

• Analyze business processes and controls to identify potential risks and weaknesses in JP Morgan Chase's operations
• Design, implement, and monitor effective control frameworks to mitigate operational risks
• Conduct regular control testing and gap analyses to ensure compliance with internal policies and regulatory standards
• Collaborate with cross-functional teams, including Operations, Compliance, and Technology, to enhance risk management practices
• Develop remediation plans for identified control deficiencies and track their execution
• Prepare reports and presentations on control effectiveness for senior management and regulators
• Stay updated on evolving financial regulations and industry best practices to advise on control improvements
• Support audit processes by providing evidence of control design and operational effectiveness
• Foster a culture of risk awareness and accountability within the operations team
• Utilize data analytics to monitor key risk indicators and predict potential issues

Required Qualifications

• Bachelor's degree in Finance, Business Administration, Risk Management, or a related field
• Minimum of 5 years of experience in operations control, risk management, or internal audit within the financial services industry
• Strong understanding of regulatory requirements such as FCA, PRA, and Basel III frameworks
• Proven track record in identifying and mitigating operational risks in a banking environment
• Certification in risk management (e.g., CRISC, CISA) or equivalent professional qualification
• Experience with control testing, gap analysis, and remediation planning in financial operations
• Ability to work in a fast-paced, regulated environment with a focus on compliance

Preferred Qualifications

• Advanced degree (Master's or MBA) in Finance or Risk Management
• Prior experience at a major financial institution like JP Morgan Chase or similar
• Knowledge of anti-money laundering (AML) and know-your-customer (KYC) processes
• Familiarity with data analytics tools for risk assessment
• Leadership experience in managing control teams or projects

Required Skills

• Risk assessment and control design expertise
• Regulatory compliance knowledge (FCA, PRA)
• Analytical and problem-solving abilities
• Proficiency in Microsoft Office Suite and data visualization tools like Tableau
• Strong communication and stakeholder management skills
• Attention to detail and process-oriented mindset
• Project management capabilities
• Understanding of financial operations and banking products
• Data analysis and reporting skills
• Leadership and team collaboration
• Adaptability to regulatory changes
• Ethical judgment in high-stakes environments
• Technical proficiency in risk management software
• Interpersonal skills for cross-functional partnerships
• Time management in deadline-driven settings

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance coverage
• Generous retirement savings plan with company matching contributions
• Paid time off including vacation, sick leave, and parental leave
• Professional development opportunities through JP Morgan's internal training programs
• Employee stock purchase plan and financial wellness resources
• Flexible working arrangements, including hybrid options in Bournemouth
• Access to global mobility programs and career advancement support

JP Morgan Chase is an equal opportunity employer.