Operations Manager- Capital Markets Automation Home Lending

Location: Jersey City, NJ, United States

Job Family: Home Lending Operations

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a proud history of innovation and client-focused solutions. As an Operations Manager in Capital Markets Automation for Home Lending, you will play a pivotal role in our Home Lending Loan Sales team, driving transformative initiatives that enhance efficiency in capital markets operations. Based in our state-of-the-art facility in Jersey City, NJ, this position offers the opportunity to contribute to high-impact projects that support the origination, processing, and securitization of home loans, ensuring seamless integration with broader capital markets activities. You will leverage cutting-edge automation technologies to streamline processes, reduce operational risks, and deliver superior outcomes for our clients in one of the most dynamic segments of the financial industry. In this role, you will lead a team responsible for automating key workflows in home lending operations, from loan syndication to compliance reporting. Collaborating with cross-functional partners in technology, risk, and sales, you will identify opportunities for process improvements using tools like robotic process automation (RPA) and data analytics platforms. Your expertise will be crucial in maintaining JP Morgan Chase's commitment to regulatory excellence, including adherence to standards set by the SEC, CFPB, and other governing bodies. By fostering a culture of innovation and accountability, you will help optimize resource allocation and drive measurable cost savings, directly impacting the profitability and scalability of our home lending portfolio. We value professionals who thrive in a collaborative, fast-paced environment and are passionate about the intersection of finance and technology. This position not only offers exposure to sophisticated capital markets strategies but also provides avenues for career growth within JP Morgan Chase's expansive global network. Join us to make a meaningful difference in helping clients achieve their homeownership dreams while advancing your career in a world-class financial institution.

Key Responsibilities

• Lead automation initiatives for capital markets processes within the Home Lending Loan Sales team, optimizing workflows for efficiency and accuracy
• Oversee daily operations of home lending activities, ensuring seamless integration with capital markets functions
• Collaborate with technology and compliance teams to implement scalable automation solutions that reduce manual interventions
• Monitor key performance indicators (KPIs) for operational metrics, including loan processing times and error rates
• Manage a team of operations analysts, providing guidance on best practices in financial services automation
• Identify and mitigate operational risks associated with home lending and capital markets transactions
• Develop and execute strategies to enhance customer experience through streamlined lending processes
• Conduct regular audits and process reviews to ensure adherence to JP Morgan Chase's risk management frameworks
• Partner with senior stakeholders to align operations with broader business objectives in home lending
• Drive continuous improvement projects, leveraging data analytics to inform decision-making

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field
• Minimum of 5 years of experience in operations management within financial services, preferably in home lending or capital markets
• Proven track record in process automation and technology implementation in banking operations
• Strong understanding of regulatory requirements in capital markets and home lending, including compliance with SEC and CFPB standards
• Experience leading cross-functional teams in a high-volume financial environment
• Proficiency in data analysis and reporting tools used in financial operations
• Ability to manage multiple projects simultaneously with a focus on risk mitigation

Preferred Qualifications

• Advanced degree (MBA or Master's in Finance) or relevant certifications (e.g., CFA, PMP)
• Prior experience at a major financial institution like JP Morgan Chase in home lending operations
• Knowledge of automation tools such as RPA (Robotic Process Automation) or AI-driven solutions in capital markets
• Experience with mortgage-backed securities and loan syndication processes
• Demonstrated success in driving operational efficiency and cost savings in lending operations

Required Skills

• Process automation and workflow optimization
• Data analysis and financial modeling
• Project management methodologies (e.g., Agile, Waterfall)
• Regulatory compliance in banking and lending
• Leadership and team management
• Risk assessment and mitigation
• Proficiency in Microsoft Office Suite and financial software (e.g., Excel, Tableau)
• Knowledge of capital markets instruments and home lending products
• Stakeholder communication and collaboration
• Problem-solving and critical thinking
• Attention to detail in high-stakes financial environments
• Adaptability to fast-paced, dynamic operations
• Familiarity with RPA tools like UiPath or Blue Prism
• Strong organizational and time management skills
• Customer-centric approach to operations

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development opportunities through JP Morgan's internal training programs and tuition reimbursement
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at JP Morgan Chase facilities
• Flexible work arrangements, including hybrid options for eligible roles

JP Morgan Chase is an equal opportunity employer.