Ops 2.0 Business Operations Manager

Location: Heathrow, FL, United States

Job Family: Operations Support

About the Role

At JP Morgan Chase, we are a leading global financial services firm committed to helping our clients achieve their ambitions through innovative banking solutions. The Ops 2.0 Business Operations Manager role in our Operations Support category is pivotal in driving the evolution of our deposit product ecosystem. Based in Heathrow, FL, this position offers the opportunity to influence strategic initiatives that enhance operational efficiency, streamline end-to-end processes, and deliver superior value to our retail banking clients. As part of our dynamic team, you will collaborate with product designers, technology experts, and compliance officers to redesign workflows that support our commitment to operational excellence and customer satisfaction in a highly regulated environment. In this role, you will spearhead projects aimed at optimizing deposit operations, from transaction processing to product innovation, ensuring alignment with JP Morgan Chase's broader business objectives. Your expertise will be crucial in identifying inefficiencies, leveraging data-driven insights to propose improvements, and measuring outcomes against key performance indicators. You will engage with senior stakeholders to advocate for changes that not only boost efficiency but also mitigate risks associated with evolving financial regulations. This position demands a proactive leader who thrives in a collaborative setting, fostering innovation while upholding the highest standards of integrity and compliance that define JP Morgan Chase. Joining JP Morgan Chase means becoming part of a world-class organization that invests in your growth and rewards your contributions. We offer a supportive culture with access to cutting-edge tools and resources, enabling you to make a tangible impact on our operations. If you are passionate about transforming financial services through strategic operations management, this role provides the platform to advance your career while contributing to the success of one of the most respected names in global banking.

Key Responsibilities

• Lead strategic initiatives to enhance operational efficiency in deposit product operations at JP Morgan Chase
• Collaborate with cross-functional teams to influence and refine deposit product design for better end-to-end improvements
• Analyze operational processes to identify bottlenecks and implement scalable solutions
• Drive performance metrics and KPIs to ensure alignment with business goals in the Operations Support category
• Manage stakeholder relationships across product, technology, and compliance teams
• Oversee project execution from inception to completion, ensuring timely delivery and budget adherence
• Monitor regulatory changes impacting deposit operations and recommend adaptive strategies
• Foster a culture of continuous improvement and innovation within the Heathrow, FL team
• Prepare executive-level reports on operational performance and initiative outcomes

Required Qualifications

• Bachelor's degree in Business Administration, Finance, or a related field
• Minimum of 5 years of experience in operations management within the financial services industry
• Proven track record in driving strategic initiatives and process improvements in deposit products or banking operations
• Strong understanding of end-to-end operational workflows in a large-scale financial institution
• Experience with regulatory compliance and risk management in banking operations
• Proficiency in data analysis and reporting tools relevant to financial operations

Preferred Qualifications

• Advanced degree (MBA) in Finance or Operations Management
• Prior experience at a major financial institution like JP Morgan Chase
• Certification in Lean Six Sigma or project management (PMP)
• Knowledge of deposit product design and customer experience optimization in retail banking

Required Skills

• Strategic planning and execution
• Process optimization and Lean methodologies
• Data analysis using tools like Excel, Tableau, or SQL
• Project management and agile frameworks
• Stakeholder communication and influence
• Regulatory knowledge in banking (e.g., FDIC, OCC guidelines)
• Risk assessment and mitigation
• Financial modeling for operational forecasting
• Team leadership and collaboration
• Problem-solving in complex operational environments
• Customer-centric design thinking for deposit products
• Proficiency in Microsoft Office Suite and financial software
• Adaptability to fast-paced financial services landscape
• Attention to detail in compliance-driven tasks

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development opportunities through JP Morgan's internal training programs
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at select locations
• Flexible work arrangements and hybrid work options where applicable

JP Morgan Chase is an equal opportunity employer.