Part Time (20 Hour) - Associate Banker-ME - (New Build) Southend - Charlotte, NC

Location: Charlotte, NC, United States

Job Family: Associate Bankers

About the Role

At JPMorgan Chase, we are seeking a dedicated Part-Time Associate Banker to join our new build branch in Southend, Charlotte, NC. As a key member of our retail banking team, you will play a vital role in delivering the renowned hospitality and client-centric service that defines our brand. In this 20-hour per week position, you will support everyday banking needs while helping clients navigate our comprehensive suite of financial solutions, from personal checking and savings accounts to credit and investment products. This role is ideal for individuals passionate about building relationships and contributing to a dynamic, innovative branch environment during its exciting launch phase. Your day-to-day responsibilities will include processing transactions with accuracy and efficiency, engaging clients to uncover opportunities for tailored financial advice, and promoting digital banking tools to enhance their experience. You will embody JPMorgan Chase's commitment to inclusion and excellence, ensuring every interaction reflects our high standards of integrity and professionalism. As part of a collaborative team, you will work closely with colleagues to meet branch goals, maintain operational excellence, and comply with all regulatory requirements in the financial services industry. We value growth and development, offering robust training programs to equip you with the knowledge of our evolving products and services. This position provides a pathway to advance within one of the world's leading financial institutions, where your contributions directly impact the success of our clients and community in Charlotte. If you thrive in a client-focused role and are excited about the energy of a new branch, join us to make a meaningful difference.

Key Responsibilities

• Greet and assist clients with a focus on hospitality, providing exceptional customer service in the branch
• Process routine banking transactions including deposits, withdrawals, and check cashing
• Identify client needs and refer appropriate JPMorgan Chase products such as checking accounts, credit cards, and investment services
• Maintain accurate records of transactions and ensure compliance with bank policies and federal regulations
• Support branch operations during the new build phase, including setup and team collaboration
• Educate clients on digital banking tools and mobile app features to enhance their experience
• Handle cash and negotiable instruments securely, balancing teller drawer daily
• Collaborate with branch team to achieve sales and service goals
• Resolve client inquiries and escalate complex issues to senior bankers
• Participate in ongoing training to stay updated on JPMorgan Chase offerings and industry best practices

Required Qualifications

• High school diploma or equivalent required
• At least one year of customer service experience in a retail or financial services environment
• Strong communication and interpersonal skills
• Ability to work 20 hours per week, including weekends and evenings as needed
• Proficiency in basic computer operations and Microsoft Office applications
• Must be authorized to work in the United States
• Satisfactory background check and credit history

Preferred Qualifications

• Bachelor's degree in finance, business, or a related field
• Previous experience in banking or financial services
• Bilingual proficiency in English and Spanish
• Knowledge of JPMorgan Chase products and services
• Experience with teller operations or cash handling

Required Skills

• Customer service excellence
• Cash handling and transaction processing
• Knowledge of banking regulations
• Sales and referral techniques
• Attention to detail
• Time management
• Team collaboration
• Problem-solving
• Basic financial literacy
• Digital tool proficiency
• Communication (verbal and written)
• Adaptability to new environments
• Compliance awareness
• Interpersonal relationship building
• Multitasking in a fast-paced setting

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Paid time off and holiday pay, prorated for part-time employees
• Employee stock purchase plan for investment opportunities
• Access to tuition reimbursement and educational assistance programs
• Wellness programs including gym memberships and health screenings
• Career development resources and internal mobility opportunities at JPMorgan Chase
• Discounts on financial products and services through the firm

JP Morgan Chase is an equal opportunity employer.