Part Time (20 Hours) Associate Banker, Charlotte Southpark Branch, Charlotte, NC

Location: Charlotte, NC, United States

Job Family: Associate Bankers

About the Role

At JP Morgan Chase, we are committed to fostering an inclusive environment where diverse talents thrive and contribute to our mission of powering the progress of individuals and communities. As a Part Time Associate Banker at our Charlotte Southpark Branch in Charlotte, NC, you will play a vital role in delivering the renowned hospitality and client care that defines our brand. Working 20 hours per week, you will serve as the friendly face of Chase, assisting clients with everyday banking needs while uncovering opportunities to deepen relationships through personalized financial solutions. This position is ideal for motivated individuals passionate about finance and customer service, offering a dynamic entry point into the world of global banking. Your day-to-day responsibilities will include processing transactions with precision, educating clients on innovative digital tools like the Chase Mobile app, and proactively recommending products such as savings accounts, mortgages, or investment services tailored to their goals. You will embody our core values of integrity and excellence, ensuring every interaction upholds JP Morgan Chase's high standards for security and compliance in the financial services industry. Collaboration with branch colleagues and participation in local community initiatives will further enhance your impact in the vibrant Charlotte Southpark area. Joining JP Morgan Chase means more than a part-time role—it's an opportunity to grow within one of the world's leading financial institutions. We invest in your professional development through training programs, mentorship, and pathways to full-time positions. With competitive benefits and a supportive culture, you'll contribute to meaningful client outcomes while building a rewarding career in banking.

Key Responsibilities

• Greet clients warmly and provide exceptional hospitality in line with JP Morgan Chase's client-first philosophy
• Process routine banking transactions including deposits, withdrawals, and check cashing with accuracy and efficiency
• Identify client needs and recommend appropriate JP Morgan Chase banking products such as checking accounts, credit cards, and investment options
• Assist with account openings, maintenance, and resolving basic inquiries while ensuring compliance with federal regulations
• Promote digital banking solutions to enhance client convenience and adoption of Chase mobile app and online platforms
• Collaborate with branch team members to support sales goals and deliver seamless client experiences
• Maintain a clean and organized branch environment, adhering to security protocols
• Handle cash responsibly, balancing teller drawers and reporting discrepancies promptly
• Participate in client education sessions on financial literacy and fraud prevention
• Contribute to branch events and community outreach in the Charlotte Southpark area

Required Qualifications

• High school diploma, GED, or equivalent work experience
• At least one year of customer service or sales experience in a retail or financial services environment
• Strong communication and interpersonal skills to interact effectively with diverse clients
• Ability to work 20 hours per week, including flexible scheduling that may include evenings and weekends
• Proficiency in basic computer operations and financial software applications
• Commitment to ethical standards and compliance with banking regulations
• Valid driver's license and ability to travel to the Charlotte Southpark Branch as needed

Preferred Qualifications

• Bachelor's degree in finance, business, or a related field
• Prior experience in a banking or financial services role at a major institution like JP Morgan Chase
• Bilingual proficiency in English and Spanish to serve the diverse Charlotte community
• Knowledge of JPMorgan Chase products and services
• Experience with client relationship management tools

Required Skills

• Customer service excellence
• Sales and relationship building
• Attention to detail
• Time management
• Problem-solving
• Basic financial literacy
• Proficiency in Microsoft Office Suite
• Knowledge of banking regulations (e.g., BSA, AML)
• Active listening
• Team collaboration
• Adaptability to fast-paced environments
• Digital tool proficiency (e.g., online banking platforms)
• Conflict resolution
• Ethical decision-making
• Multitasking under pressure

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Paid time off and holiday pay, prorated for part-time roles
• Access to employee stock purchase plans and financial wellness programs
• Tuition reimbursement for professional development and education
• Discounts on JP Morgan Chase products and services
• Wellness programs including gym memberships and mental health support
• Opportunities for career growth within the global JP Morgan Chase network

JP Morgan Chase is an equal opportunity employer.