Part Time (20 Hours) Associate Banker, Chinatown Boston Branch, Boston, MA Bilingual Mandarin Required

Location: Boston, MA, United States

Job Family: Associate Bankers

About the Role

JPMorgan Chase & Co. is a leading global financial services firm with assets of $3.9 trillion and operations worldwide. We are seeking a dedicated Part-Time Associate Banker for our Chinatown Boston Branch in Boston, MA. In this 20-hour per week role, you will play a vital part in delivering our commitment to hospitality and client care, serving the vibrant Chinatown community with personalized banking solutions. As an Associate Banker, you will handle everyday transactions while building meaningful relationships, embodying our core values of integrity, excellence, and community focus. Bilingual Mandarin proficiency is essential to effectively communicate with our diverse clientele and foster trust in this culturally rich neighborhood. Your primary responsibilities will include processing deposits, withdrawals, and other routine transactions with precision and efficiency, ensuring every client interaction reflects JPMorgan Chase's high standards. You will assist with account management, identify opportunities to recommend tailored financial products like checking accounts, credit cards, or investment options, and maintain strict adherence to regulatory requirements. Collaborating with branch colleagues, you will contribute to a welcoming environment that promotes financial wellness and supports the local community's economic needs. This position offers a dynamic entry point into the financial services industry, with opportunities for growth within one of the world's most respected institutions. We value associates who bring enthusiasm, cultural awareness, and a client-first mindset to the role. In addition to competitive compensation, you will enjoy a range of benefits designed to support your well-being and professional development. Join JPMorgan Chase to make a real impact in Boston's Chinatown while advancing your career in finance.

Key Responsibilities

• Greet clients warmly and provide exceptional hospitality in line with JPMorgan Chase's client-centered approach
• Process routine banking transactions including deposits, withdrawals, and check cashing with accuracy
• Assist clients with account openings, maintenance, and basic financial inquiries
• Identify opportunities to refer clients to appropriate JPMorgan Chase products and services
• Maintain compliance with all federal and state banking regulations and internal policies
• Collaborate with branch team to ensure smooth operations and a positive client experience
• Handle cash and negotiable instruments securely, balancing teller drawer daily
• Communicate effectively in Mandarin to serve the diverse Chinatown Boston community
• Resolve client issues promptly and escalate complex matters to senior staff
• Participate in branch events and community outreach to build local relationships

Required Qualifications

• High school diploma, GED, or equivalent work experience
• Bilingual proficiency in Mandarin and English required
• At least one year of customer service experience in a retail or financial services environment
• Ability to work 20 hours per week, including weekends and holidays as needed
• Strong attention to detail and accuracy in handling financial transactions
• Compliance with all banking regulations and JPMorgan Chase policies
• Valid authorization to work in the United States

Preferred Qualifications

• Previous experience in banking or financial services
• Associate's or Bachelor's degree in finance, business, or related field
• Familiarity with the Chinatown Boston community and cultural nuances
• Experience with cash handling and customer relationship management systems
• Certification in financial services or customer service

Required Skills

• Customer service excellence
• Bilingual communication in Mandarin and English
• Cash handling and transaction processing
• Attention to detail and accuracy
• Problem-solving and conflict resolution
• Knowledge of banking products and services
• Regulatory compliance awareness
• Team collaboration and interpersonal skills
• Time management in a fast-paced environment
• Basic computer proficiency with banking software
• Cultural sensitivity for diverse client base
• Sales and referral techniques
• Stress management under pressure
• Ethical decision-making
• Active listening and empathy

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Paid time off and holiday pay, prorated for part-time employees
• Access to employee stock purchase plan and financial wellness programs
• Professional development opportunities through JPMorgan Chase's learning platforms
• Discounts on banking products and services for employees
• Flexible scheduling and work-life balance support
• Health and wellness programs including gym memberships and mental health resources

JP Morgan Chase is an equal opportunity employer.