Part Time (20 Hours) Associate Banker, Delafield Branch, Delafield, WI

Location: Delafield, WI, United States

Job Family: Associate Bankers

About the Role

At JPMorgan Chase, we believe in creating a welcoming environment where every client feels valued and empowered to achieve their financial goals. As a Part-Time Associate Banker at our Delafield Branch in Delafield, WI, you will play a pivotal role in delivering this commitment to hospitality and client care. Working 20 hours per week, you will serve as the friendly face of the branch, handling everyday banking transactions while building meaningful relationships with clients from the local community. This position is ideal for individuals passionate about financial services who thrive in a dynamic, client-focused setting within one of the world's leading global financial institutions. Your day-to-day responsibilities will include processing deposits, withdrawals, and other transactions with precision and speed, ensuring every interaction upholds JPMorgan Chase's high standards of accuracy and security. You will assist clients in navigating their accounts, opening new ones, and exploring products like Chase checking accounts, savings plans, and credit solutions tailored to their needs. By actively listening and identifying opportunities, you will refer clients to specialized team members for more complex services such as mortgages or investment advice, contributing to the branch's overall success in meeting sales and satisfaction targets. Compliance is key; you will adhere to all regulatory requirements, including those from the FDIC and internal JPMorgan Chase policies, to protect both clients and the firm. In this role, you will embody the Chase culture of innovation and inclusivity, promoting digital tools like the Chase Mobile app to help clients manage their finances conveniently. Collaboration with your branch team will be essential, as you support operations during peak times and contribute to a positive, efficient workspace. JPMorgan Chase offers robust training and development opportunities, even for part-time associates, paving the way for potential full-time roles or advancement into specialized banking positions. If you are enthusiastic about finance, enjoy interacting with people, and want to make a difference in the Delafield community, join us to grow your career with a trusted leader in the industry.

Key Responsibilities

• Greet clients warmly and provide exceptional hospitality to enhance their banking experience at the Delafield Branch
• Process routine banking transactions including deposits, withdrawals, and check cashing with accuracy and efficiency
• Assist clients with account openings, maintenance, and basic inquiries about JPMorgan Chase products like checking, savings, and credit cards
• Identify client needs and refer opportunities to Branch Managers or specialized bankers for wealth management or lending solutions
• Maintain compliance with all federal and state banking regulations, including anti-money laundering (AML) protocols
• Balance cash drawers and reconcile daily transactions to ensure financial accuracy
• Support branch operations by preparing reports, managing teller equipment, and contributing to a clean, welcoming environment
• Educate clients on digital banking tools, such as the Chase Mobile app, to promote self-service options
• Collaborate with team members to achieve branch sales goals and client satisfaction targets
• Handle escalations and resolve client issues promptly to uphold JPMorgan Chase's reputation for superior service

Required Qualifications

• High school diploma, GED, or equivalent required
• At least 1 year of customer service experience in a retail or financial services environment
• Strong cash handling and transaction processing skills
• Ability to work 20 hours per week, including weekends and holidays as needed
• Proficiency in basic computer operations and banking software
• Excellent verbal and written communication abilities
• Commitment to ethical standards and compliance with banking regulations

Preferred Qualifications

• Associate's or Bachelor's degree in finance, business, or related field
• Prior experience in a banking or financial institution
• Bilingual proficiency in English and Spanish or another language spoken in the community
• Knowledge of JPMorgan Chase products and services
• Experience with customer relationship management (CRM) systems

Required Skills

• Customer service orientation with a focus on hospitality
• Attention to detail for accurate transaction processing
• Cash handling and reconciliation expertise
• Basic knowledge of banking products and financial services
• Proficiency in Microsoft Office and banking teller systems
• Strong interpersonal and communication skills
• Problem-solving abilities for client issue resolution
• Time management to handle peak branch hours efficiently
• Team collaboration in a fast-paced retail banking environment
• Adaptability to shifting client needs and branch priorities
• Familiarity with digital banking tools and mobile apps
• Compliance awareness for regulatory adherence
• Sales acumen for identifying cross-sell opportunities
• Multitasking under pressure during high-volume periods
• Empathy and active listening for building client relationships

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Paid time off, including vacation, sick days, and holidays (pro-rated for part-time roles)
• Employee Stock Purchase Plan for investment in JPMorgan Chase
• Tuition reimbursement for professional development and education
• Access to wellness programs, including gym memberships and mental health support
• Part-time flexible scheduling with opportunities for career advancement within JPMorgan Chase
• Discounts on financial products and services through the Chase employee benefits program

JP Morgan Chase is an equal opportunity employer.