Part Time (20 Hours) Associate Banker, (New Build) 114th and Quaker Branch, Lubbock, TX

Location: Lubbock, TX, United States

Job Family: Associate Bankers

About the Role

At JPMorgan Chase, we are building the future of banking, and our new 114th and Quaker Branch in Lubbock, TX, represents an exciting opportunity to join a dynamic team in a state-of-the-art facility. As a Part-Time Associate Banker (20 hours per week), you will play a pivotal role in delivering our renowned hospitality and client care, helping everyday people achieve their financial goals. In this client-facing position, you will embody Chase's values of integrity, innovation, and inclusion, providing personalized support in a welcoming environment designed to foster trust and long-term relationships. This role is ideal for motivated individuals passionate about financial services and eager to contribute to a growing branch in the heart of Lubbock. Your day-to-day responsibilities will focus on exceptional client interactions, including processing transactions, answering inquiries, and offering guidance on Chase's suite of banking products such as checking accounts, credit cards, and mortgages. You will leverage your customer service expertise to identify opportunities for deeper client engagement, referring them to specialists for investment or lending solutions. In our new build branch, you will also assist in creating an inviting atmosphere that reflects JPMorgan Chase's commitment to community and accessibility, while ensuring all operations comply with federal regulations and our high standards of security and accuracy. We value growth and development at JPMorgan Chase, offering part-time associates access to world-class training programs, mentorship, and pathways to full-time roles across our global organization. Join a team that prioritizes work-life balance, diversity, and making a positive impact in the financial services industry. If you thrive in a collaborative setting and are dedicated to empowering clients, apply today to be part of the Chase family in Lubbock.

Key Responsibilities

• Greet clients warmly and provide exceptional hospitality in line with JPMorgan Chase's client-centered approach
• Assist clients with everyday banking needs, including deposits, withdrawals, and account inquiries
• Process transactions accurately and efficiently using Chase banking systems
• Identify client needs and refer appropriate opportunities for Chase personal banking, credit, and investment products
• Maintain compliance with all regulatory requirements and internal policies
• Support branch operations in a new build environment, including setup and client onboarding
• Collaborate with team members to ensure a seamless client experience
• Handle cash and negotiable instruments securely, balancing teller drawer daily
• Educate clients on digital banking tools to enhance their financial journey
• Contribute to branch goals by promoting Chase's commitment to financial health

Required Qualifications

• High school diploma or equivalent required
• At least 1 year of customer service experience in a retail or financial services environment
• Strong understanding of basic banking products and services
• Ability to work 20 hours per week, including evenings and weekends as needed
• Proficiency in Microsoft Office Suite and basic computer skills
• Excellent communication and interpersonal skills
• Must be authorized to work in the United States

Preferred Qualifications

• Bachelor's degree in finance, business, or a related field
• Previous experience in a banking or financial institution
• Bilingual proficiency in English and Spanish, given the Lubbock community demographics
• Knowledge of JPMorgan Chase products and services
• Experience with teller operations or cash handling

Required Skills

• Customer service excellence
• Cash handling and transaction processing
• Knowledge of banking regulations and compliance
• Active listening and empathy
• Problem-solving and conflict resolution
• Attention to detail and accuracy
• Team collaboration and adaptability
• Basic financial literacy and product knowledge
• Proficiency in banking software and POS systems
• Time management in a fast-paced environment
• Sales and referral skills
• Digital tool proficiency (e.g., online banking apps)
• Interpersonal communication
• Multitasking abilities
• Commitment to ethical standards

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company match
• Paid time off and holiday pay, prorated for part-time roles
• Employee Stock Purchase Plan for investment in JPMorgan Chase
• Tuition reimbursement for professional development
• Wellness programs including gym discounts and mental health support
• Access to Chase employee banking perks and discounts
• Career growth opportunities within the global JPMorgan Chase network

JP Morgan Chase is an equal opportunity employer.