Part Time (20 Hours) Associate Banker, (New Build) East Springfield Branch, East Springfield, MA

Location: Springfield, MA, United States

Job Family: Associate Bankers

About the Role

Join JPMorgan Chase & Co., a leading global financial services firm, as a Part-Time Associate Banker at our new East Springfield Branch in Springfield, MA. In this 20-hour per week role, you will play a vital part in delivering our brand's commitment to hospitality and client care. As the face of the bank, you will assist clients with everyday banking needs, foster meaningful relationships, and introduce them to innovative financial solutions that align with their goals. Working in a state-of-the-art new build location, you will contribute to creating a welcoming environment that reflects JPMorgan Chase's dedication to community and excellence in the financial services industry. Your primary focus will be on providing top-tier service through accurate transaction processing, account management, and personalized advice on products like Chase checking accounts, credit cards, and mobile banking apps. You will collaborate with a dynamic team to meet branch objectives, including sales targets and client satisfaction metrics, while ensuring all activities comply with federal regulations and internal policies. This position offers the opportunity to grow within one of the world's most respected financial institutions, gaining hands-on experience in retail banking that can lead to broader career paths in finance. At JPMorgan Chase, we value diversity, inclusion, and professional development. As a part-time Associate Banker, you will benefit from robust training programs, flexible scheduling, and access to comprehensive benefits tailored to support your well-being and financial future. If you are passionate about helping people achieve their financial aspirations and thrive in a client-centric role, apply today to be part of our expanding presence in East Springfield.

Key Responsibilities

• Greet clients warmly and provide exceptional hospitality to enhance their banking experience at the new East Springfield Branch
• Process routine banking transactions including deposits, withdrawals, and check cashing with accuracy and efficiency
• Identify client needs and recommend appropriate JPMorgan Chase products such as checking accounts, credit cards, and investment options
• Assist with account openings, maintenance, and resolving basic inquiries while adhering to compliance standards
• Collaborate with branch team members to support sales goals and client retention initiatives
• Maintain a clean and organized workspace in the new build branch environment
• Educate clients on digital banking tools to promote self-service options
• Monitor for fraudulent activity and report suspicious transactions per JPMorgan Chase policies
• Participate in branch events and community outreach in East Springfield, MA

Required Qualifications

• High school diploma, GED, or equivalent work experience
• At least 1 year of customer service or sales experience in a retail or financial services environment
• Strong communication and interpersonal skills to engage with diverse clients
• Ability to work 20 hours per week, including flexible scheduling for branch hours
• Proficiency in basic computer systems and Microsoft Office applications
• Commitment to ethical standards and compliance with banking regulations
• Valid driver's license and ability to travel to the East Springfield Branch

Preferred Qualifications

• Bachelor's degree in finance, business, or a related field
• Previous experience in a banking or financial institution
• Bilingual proficiency in English and Spanish to serve the Springfield community
• Knowledge of JPMorgan Chase products and services
• Experience with teller operations or cash handling

Required Skills

• Customer service excellence
• Sales and relationship building
• Attention to detail
• Time management
• Basic financial literacy
• Computer proficiency
• Problem-solving
• Team collaboration
• Compliance awareness
• Multitasking
• Active listening
• Adaptability to new branch environment
• Cash handling accuracy
• Digital tool navigation
• Cultural sensitivity for diverse clientele

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Paid time off and holiday pay, prorated for part-time roles
• Access to tuition reimbursement for professional development
• Employee stock purchase plan and financial wellness programs
• Wellness incentives including gym membership discounts
• Career growth opportunities within JPMorgan Chase's global network
• Part-time flexible scheduling with potential for full-time advancement

JP Morgan Chase is an equal opportunity employer.