Part Time (20 Hours) Associate Banker, (New Build) East Springfield Branch, East Springfield, MA

Location: Springfield, MA, United States

Job Family: Associate Bankers

About the Role

Join JPMorgan Chase & Co., a leading global financial services firm, as a Part-Time Associate Banker at our new East Springfield Branch in Springfield, MA. In this 20-hour per week role, you will play a vital part in delivering the renowned Chase hospitality, helping clients achieve their financial goals in a welcoming, state-of-the-art environment. As the face of Chase in the East Springfield community, you will embody our commitment to client care by providing personalized service, processing transactions, and introducing innovative banking solutions tailored to diverse needs. This position offers a dynamic entry into the financial services industry, with opportunities to build lasting client relationships and contribute to the branch's success from day one. Your day-to-day responsibilities will include greeting clients with warmth, handling routine banking transactions such as deposits and withdrawals, and assisting with account management using Chase's advanced digital platforms. You will proactively identify client opportunities, recommending products like Chase Sapphire credit cards or mobile banking apps to enhance their financial wellness. Compliance and accuracy are paramount; you will adhere to all federal regulations while maintaining the highest standards of security and integrity. Collaborating with a supportive team, you will help foster a vibrant branch atmosphere that reflects JPMorgan Chase's values of innovation, trust, and community engagement in East Springfield. At JPMorgan Chase, we invest in your growth with robust training programs and a culture that values work-life balance, even in a part-time capacity. This role is ideal for motivated individuals passionate about finance and customer service, offering pathways to advance within our expansive organization. If you thrive in a client-focused setting and are excited to launch our new branch, apply today to become part of the Chase family and make a meaningful impact in the financial lives of East Springfield residents.

Key Responsibilities

• Greet clients warmly and provide exceptional hospitality to enhance their banking experience at the new East Springfield Branch
• Process teller transactions including deposits, withdrawals, and check cashing with accuracy and efficiency
• Assist clients with account openings, maintenance, and inquiries related to checking, savings, and credit products
• Promote and sell JPMorgan Chase banking solutions, such as credit cards and digital tools, to meet client needs
• Identify opportunities to refer clients to specialized Chase teams for investments, mortgages, or business banking
• Maintain compliance with all regulatory requirements, including anti-money laundering and Know Your Customer protocols
• Collaborate with branch team to support community events and initiatives in East Springfield, MA
• Handle cash vault management and reconcile daily transactions to ensure branch security
• Utilize Chase technology systems to deliver seamless client service and resolve issues promptly
• Contribute to a positive branch atmosphere by embodying Chase's core values of integrity and innovation

Required Qualifications

• High school diploma or equivalent required; bachelor's degree preferred
• At least one year of customer service experience in a retail or financial services environment
• Strong understanding of banking products and services
• Ability to work 20 hours per week, including weekends and holidays as needed
• Must be authorized to work in the United States
• Successful completion of background check and credit review
• Excellent communication skills with a focus on client hospitality

Preferred Qualifications

• Prior experience in a banking or financial institution
• Bilingual proficiency in English and Spanish, given the diverse community in East Springfield
• Knowledge of JPMorgan Chase's digital banking platforms
• Experience handling cash transactions and teller operations
• Certification in financial services or customer service training

Required Skills

• Customer service excellence
• Cash handling and transaction processing
• Knowledge of banking regulations
• Sales and relationship-building
• Attention to detail
• Time management in a fast-paced environment
• Proficiency in Microsoft Office and banking software
• Problem-solving and conflict resolution
• Team collaboration
• Digital literacy for online banking tools
• Hospitality and empathy
• Multitasking abilities
• Compliance adherence
• Communication (verbal and written)
• Adaptability to new branch operations

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Paid time off, including vacation, sick days, and holidays (pro-rated for part-time)
• Employee stock purchase plan for investment in JPMorgan Chase
• Tuition reimbursement for professional development and education
• Wellness programs and gym membership discounts
• Access to Chase employee banking perks, such as fee waivers and preferred rates
• Opportunities for career growth within the global JPMorgan Chase network

JP Morgan Chase is an equal opportunity employer.