Part Time (20 Hours) Associate Banker (New Build), Lexington Mass Ave Branch, Lexington, MA

Location: Lexington, MA, United States

Job Family: Associate Bankers

About the Role

Join JP Morgan Chase as a Part-Time Associate Banker at our exciting new Lexington Mass Ave Branch in Lexington, MA. In this 20-hour per week role, you will play a vital part in delivering the renowned JP Morgan Chase hospitality and client-centric service that sets us apart in the financial services industry. As the face of our branch during its new build phase, you will create meaningful connections with clients, helping them navigate their banking needs with confidence and ease. Whether assisting with everyday transactions or introducing innovative solutions like our Chase Mobile app and wealth management options, you will embody our commitment to empowering clients to achieve their financial goals in a dynamic, supportive environment. Your day-to-day responsibilities will include processing deposits, withdrawals, and account openings while ensuring every interaction upholds our high standards of accuracy and security. You will proactively identify opportunities to enhance client relationships by recommending tailored products, such as credit cards, mortgages, or investment services, contributing to the branch's growth objectives. Compliance is key in our operations, so you will adhere to all banking regulations, including those from the FDIC and OCC, while educating clients on best practices for fraud prevention and digital security. Collaborating with fellow team members, you will help foster a welcoming atmosphere in our state-of-the-art facility, supporting community engagement initiatives in Lexington. At JP Morgan Chase, we value professional development and offer robust training programs to build your expertise in financial services. This part-time position provides a flexible schedule ideal for balancing other commitments, with potential pathways to full-time roles and career advancement within our global organization. If you are passionate about client care, eager to learn, and thrive in a fast-paced retail banking setting, apply today to be part of our innovative team shaping the future of banking at the new Lexington Mass Ave Branch.

Key Responsibilities

• Greet clients warmly and provide exceptional hospitality to enhance their banking experience at the new Lexington Mass Ave Branch
• Process routine banking transactions including deposits, withdrawals, and check cashing with accuracy and efficiency
• Assist clients in opening new accounts, applying for loans, and utilizing digital banking tools
• Identify client needs and recommend appropriate JP Morgan Chase products such as credit cards, savings accounts, and investment options
• Maintain compliance with all federal and state banking regulations, including anti-money laundering (AML) protocols
• Collaborate with branch team members to support branch operations and achieve sales goals
• Educate clients on fraud prevention and secure banking practices
• Handle customer inquiries and resolve issues promptly to ensure high satisfaction levels
• Support the branch during its new build phase by participating in setup and promotional activities
• Contribute to a positive team environment by sharing best practices in client service

Required Qualifications

• High school diploma or equivalent required; college degree preferred
• At least 1 year of customer service experience in a retail or financial services environment
• Strong understanding of banking products and services
• Ability to work 20 hours per week, including weekends and holidays as needed
• Excellent communication and interpersonal skills
• Proficiency in basic computer applications and banking software
• Must be authorized to work in the United States

Preferred Qualifications

• Bachelor's degree in finance, business, or a related field
• Previous experience in a banking or financial institution
• Bilingual proficiency in English and Spanish or another language spoken in the local community
• Experience with sales or client relationship management
• Knowledge of regulatory compliance in the financial services industry

Required Skills

• Customer service excellence
• Attention to detail
• Sales acumen
• Communication skills
• Problem-solving abilities
• Time management
• Team collaboration
• Basic financial literacy
• Computer proficiency
• Regulatory knowledge
• Interpersonal empathy
• Adaptability to new environments
• Multitasking under pressure
• Fraud detection awareness
• Digital tool navigation

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Paid time off, including vacation, sick days, and holidays
• Tuition reimbursement for professional development and education
• Employee stock purchase plan and financial wellness programs
• Access to fitness centers, wellness coaching, and mental health resources
• Part-time flexible scheduling with opportunities for growth into full-time roles
• Discounts on banking products and services through JP Morgan Chase

JP Morgan Chase is an equal opportunity employer.