Part Time (20 Hours) Associate Banker, (New Build) Trexlertown Plaza Branch, Allentown, PA

Location: Allentown, PA, United States

Job Family: Associate Bankers

About the Role

Join JPMorgan Chase & Co., a leading global financial services firm, as a Part-Time Associate Banker at our new Trexlertown Plaza Branch in Allentown, PA. In this 20-hour per week role, you will play a vital part in delivering our commitment to hospitality and client care, helping clients achieve their financial goals through personalized banking solutions. As the newest branch in the region, Trexlertown Plaza offers a modern, welcoming environment where you will support everyday banking needs while embodying the Chase brand's reputation for excellence and trust in the financial services industry. Your primary focus will be on providing outstanding client experiences by processing transactions such as deposits, withdrawals, and account management with precision and efficiency. You will proactively engage with clients to understand their needs, recommending tailored products like Chase checking accounts, credit cards, mortgages, and investment options to enhance their financial well-being. Working collaboratively with a dynamic team, you will contribute to branch success by maintaining high standards of compliance, accuracy, and customer satisfaction, all while leveraging JPMorgan Chase's cutting-edge technology and resources. This position is ideal for motivated individuals passionate about finance and client service, offering opportunities for growth within one of the world's most respected financial institutions. With flexible part-time scheduling to fit your lifestyle, you will gain hands-on experience in retail banking while building lasting relationships in the Allentown community. At JPMorgan Chase, we invest in your professional development through comprehensive training and career advancement paths, ensuring you thrive in a supportive, inclusive culture that values diversity and innovation.

Key Responsibilities

• Greet clients warmly and provide exceptional hospitality in line with JPMorgan Chase's client-first culture
• Process routine banking transactions including deposits, withdrawals, and account openings accurately and efficiently
• Identify client needs and recommend appropriate JPMorgan Chase banking products like checking accounts, credit cards, and loans
• Build and maintain strong client relationships to drive customer loyalty and referrals
• Ensure compliance with all federal and state banking regulations, including anti-money laundering protocols
• Collaborate with branch team members to support branch goals and operational excellence
• Assist with branch merchandising and events to enhance the client experience at the new Trexlertown Plaza location
• Handle client inquiries via phone, email, or in-person, resolving issues promptly
• Maintain accurate records of client interactions and transactions in JPMorgan Chase systems
• Participate in ongoing training to stay updated on financial products and industry best practices

Required Qualifications

• High school diploma, GED, or equivalent work experience
• At least 1 year of customer service or sales experience in a retail or financial services environment
• Strong communication and interpersonal skills to build client relationships
• Ability to work 20 hours per week, including flexible scheduling for branch hours
• Proficiency in basic computer skills and Microsoft Office applications
• Commitment to ethical standards and compliance with banking regulations
• Valid driver's license and ability to travel to the Trexlertown Plaza Branch in Allentown, PA

Preferred Qualifications

• Bachelor's degree in finance, business, or a related field
• Prior experience in banking or financial services, such as teller or customer service roles
• Bilingual proficiency in English and Spanish to serve diverse clients in Allentown
• Knowledge of JPMorgan Chase products and services
• Experience with client relationship management software

Required Skills

• Customer service excellence
• Sales and relationship building
• Attention to detail
• Problem-solving abilities
• Time management and multitasking
• Basic financial knowledge
• Compliance and regulatory awareness
• Computer literacy (e.g., banking software, Microsoft Office)
• Communication (verbal and written)
• Team collaboration
• Adaptability to fast-paced environments
• Ethical decision-making
• Active listening
• Conflict resolution
• Digital transaction processing

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Paid time off and holiday pay, prorated for part-time roles
• Employee stock purchase plan for investment in JPMorgan Chase
• Tuition reimbursement for professional development and education
• Wellness programs including gym memberships and mental health support
• Flexible spending accounts for healthcare and dependent care
• Access to employee assistance programs and financial wellness resources

JP Morgan Chase is an equal opportunity employer.