Part Time (20 Hours) Associate Banker, Portsmouth Branch, Portsmouth, NH

Location: Portsmouth, NH, United States

Job Family: Associate Bankers

About the Role

At JPMorgan Chase, we believe in creating meaningful connections with our clients through exceptional hospitality and personalized service. As a Part Time Associate Banker at our Portsmouth Branch in Portsmouth, NH, you will play a vital role in delivering that promise. Working 20 hours per week, you will support clients by handling everyday banking needs, from processing transactions to offering insights on our wide range of financial products. Our Associate Bankers are the friendly faces of Chase, embodying our commitment to integrity, innovation, and client-centric care in the heart of the financial services industry. This position is ideal for motivated individuals passionate about helping others achieve their financial goals in a dynamic, supportive environment. Your day-to-day responsibilities will include greeting clients with warmth, accurately processing deposits, withdrawals, and other transactions while ensuring compliance with federal regulations and JPMorgan Chase standards. You will actively listen to client needs, recommend tailored solutions like Chase checking accounts, credit cards, or digital banking tools, and educate them on how to leverage our secure online platforms for seamless experiences. Collaboration with branch colleagues is key, as you contribute to team sales targets and maintain a welcoming atmosphere that reflects Chase's reputation as a trusted financial partner. In this role, you will also handle cash securely, resolve routine inquiries, and escalate complex issues, all while upholding the highest levels of confidentiality and professionalism. JPMorgan Chase offers a rewarding part-time opportunity with robust benefits and growth potential. We invest in your development through training programs and career pathways within our global organization. Join us at the Portsmouth Branch to be part of a team that values diversity, innovation, and community impact, helping clients in New Hampshire navigate their financial journeys with confidence and ease.

Key Responsibilities

• Greet clients warmly and provide exceptional hospitality to enhance their banking experience at the Portsmouth Branch
• Process routine banking transactions including deposits, withdrawals, and check cashing with accuracy and efficiency
• Assist clients with account openings, maintenance, and inquiries using JPMorgan Chase systems
• Identify client needs and recommend appropriate banking products such as checking accounts, credit cards, or loans
• Educate clients on digital banking options, including the Chase Mobile app and online platforms
• Maintain compliance with all regulatory requirements and JPMorgan Chase policies
• Collaborate with branch team members to achieve sales and service goals
• Handle cash and negotiable instruments securely, balancing teller drawers daily
• Resolve client issues promptly and escalate complex matters to senior bankers
• Contribute to a positive branch atmosphere by upholding JPMorgan Chase's standards of integrity and client focus

Required Qualifications

• High school diploma or equivalent required; bachelor's degree preferred
• At least 1 year of customer service experience in a retail or financial services environment
• Strong understanding of banking products and services
• Ability to work 20 hours per week, including some weekends and evenings as needed
• Proficiency in basic computer skills and Microsoft Office applications
• Excellent communication and interpersonal skills
• Must be authorized to work in the United States and pass a background check

Preferred Qualifications

• Previous experience in a banking or financial institution
• Bilingual proficiency in English and Spanish or another language spoken in the Portsmouth community
• Knowledge of JPMorgan Chase products and digital banking tools
• Experience with cash handling and transaction processing
• Customer relationship management (CRM) software familiarity

Required Skills

• Customer service excellence
• Attention to detail
• Cash handling proficiency
• Transaction processing accuracy
• Product knowledge in banking services
• Digital literacy and tech-savviness
• Interpersonal communication
• Problem-solving abilities
• Time management and multitasking
• Team collaboration
• Regulatory compliance awareness
• Sales and referral skills
• Conflict resolution
• Adaptability to client needs
• Basic financial advisory

Benefits

• Competitive hourly pay with opportunities for performance-based incentives
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Paid time off, including vacation, sick days, and holidays (pro-rated for part-time)
• Access to tuition reimbursement and educational assistance programs
• Employee stock purchase plan and financial wellness resources
• Professional development opportunities through JPMorgan Chase's learning platforms
• Wellness programs including gym memberships and mental health support

JP Morgan Chase is an equal opportunity employer.