Part Time (20 Hours) Associate Banker, Salem Branch, Salem, OH

Location: Salem, OH, United States

Job Family: Associate Bankers

About the Role

At JPMorgan Chase, we believe in creating inclusive financial solutions that empower communities, and our Associate Bankers play a pivotal role in delivering that promise. As a Part-Time (20 Hours) Associate Banker at our Salem Branch in Salem, OH, you will be the friendly face of the bank, embodying our commitment to hospitality and client care. In this customer-facing role within the Consumer & Community Banking division, you will support clients by handling everyday transactions, providing product guidance, and fostering long-term relationships. This position offers a dynamic entry point into the financial services industry, with opportunities to grow within one of the world's leading global financial institutions. Working up to 20 hours per week, including potential evenings and weekends, you will contribute to a high-performing team dedicated to exceeding client expectations in a welcoming branch environment. Your day-to-day responsibilities will focus on delivering seamless banking services while promoting JPMorgan Chase's innovative products. You will process deposits, withdrawals, and other transactions with precision, ensuring compliance with all banking regulations. By actively listening to client needs, you will recommend tailored solutions such as checking accounts, credit cards, or digital banking tools, helping them achieve their financial goals. Collaboration is key; you will work alongside experienced bankers to support branch initiatives, resolve inquiries, and drive sales targets. In Salem, OH, you will also engage with the local community, building trust and loyalty that strengthen JPMorgan Chase's presence in the region. We value associates who bring passion for client service and a desire to learn the intricacies of financial services. This role requires strong communication skills, a customer-centric mindset, and the ability to thrive in a fast-paced setting. At JPMorgan Chase, we invest in your success through comprehensive training, mentorship, and career development programs. Join us to make a meaningful impact on clients' lives while advancing your own professional journey in a supportive, inclusive culture that prioritizes diversity, equity, and innovation.

Key Responsibilities

• Greet clients warmly and provide exceptional hospitality to enhance their banking experience at the Salem Branch
• Process routine banking transactions including deposits, withdrawals, and check cashing with accuracy and efficiency
• Assist clients with account openings, maintenance, and inquiries related to checking, savings, and credit products
• Identify client needs and refer opportunities for JPMorgan Chase investment, lending, and wealth management services
• Maintain compliance with all regulatory requirements, including Know Your Customer (KYC) and anti-money laundering (AML) protocols
• Collaborate with branch team members to achieve sales goals and deliver seamless client service
• Handle cash and negotiable instruments securely, balancing teller drawers daily
• Educate clients on digital banking tools, mobile apps, and online platforms to promote self-service options
• Resolve client issues promptly and escalate complex matters to senior bankers or managers
• Participate in branch events and community outreach to build JPMorgan Chase's presence in Salem, OH

Required Qualifications

• High school diploma, GED, or equivalent work experience
• At least one year of customer service or sales experience in a retail or financial services environment
• Strong interpersonal and communication skills to interact effectively with diverse clients
• Ability to work up to 20 hours per week, including evenings and weekends as needed
• Proficiency in basic computer skills and familiarity with banking software
• Commitment to ethical standards and compliance with federal and state banking regulations
• Valid driver's license and ability to travel to the Salem, OH branch location

Preferred Qualifications

• Bachelor's degree in finance, business, or a related field
• Prior experience in the financial services industry, such as retail banking or customer-facing roles at a financial institution
• Bilingual proficiency in English and Spanish or another language spoken in the local community
• Knowledge of JPMorgan Chase products and services
• Experience with cash handling and transaction processing

Required Skills

• Customer service excellence
• Sales and relationship-building
• Attention to detail
• Cash handling accuracy
• Basic financial product knowledge
• Regulatory compliance awareness
• Computer literacy and software proficiency
• Problem-solving abilities
• Team collaboration
• Time management
• Communication (verbal and written)
• Multitasking in a fast-paced environment
• Ethical decision-making
• Digital banking tool familiarity
• Conflict resolution

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with company matching up to 5% of eligible compensation
• Paid time off, including vacation, sick days, and holidays prorated for part-time employees
• Access to tuition reimbursement and educational assistance for career development
• Employee stock purchase plan allowing discounted shares of JPMorgan Chase stock
• Wellness programs including gym memberships, mental health resources, and financial wellness coaching
• Part-time flexible scheduling with opportunities for overtime and career advancement
• Discounts on banking products, travel, and entertainment through the JPMorgan Chase employee perks program

JP Morgan Chase is an equal opportunity employer.