Part Time (20 Hours) Associate Banker, Southlake and Village Center Branch, Southlake, TX Bilingual Spanish and English Required

Location: Southlake, TX, United States

Job Family: Associate Bankers

About the Role

At JPMorgan Chase, we believe in creating a welcoming environment where every client feels valued and empowered to achieve their financial goals. As a Part-Time Associate Banker at our Southlake and Village Center Branch in Southlake, TX, you will play a vital role in delivering our commitment to hospitality and client care. Working 20 hours per week, you will engage with a diverse clientele, including many Spanish-speaking customers, providing personalized support for everyday banking needs. This position is ideal for motivated individuals passionate about financial services and building lasting relationships in a dynamic retail banking setting. Your day-to-day responsibilities will include processing transactions with precision, assisting with account management, and identifying opportunities to enhance clients' financial well-being through JPMorgan Chase's wide array of products, from checking accounts to wealth management solutions. You will embody our core values of integrity and excellence, ensuring all interactions comply with federal regulations and internal policies. Bilingual skills in Spanish and English are essential to serve our community effectively, fostering inclusivity and trust. Collaboration with branch teammates will be key to driving sales targets and maintaining the high standards that define JPMorgan Chase as a leader in the financial industry. We offer a supportive part-time role with pathways to full-time opportunities and professional development within one of the world's largest financial institutions. Join us to contribute to client success while growing your career in banking. If you thrive in a client-focused environment and are ready to make a difference, apply today to become part of the JPMorgan Chase family.

Key Responsibilities

• Greet clients warmly and provide exceptional customer service in line with JPMorgan Chase's hospitality standards
• Process routine banking transactions including deposits, withdrawals, and check cashing with accuracy and efficiency
• Assist clients with account openings, maintenance, and basic inquiries using JPMorgan Chase systems
• Identify client needs and refer opportunities for additional products like credit cards, loans, or investment services
• Maintain compliance with all regulatory requirements and bank policies, including anti-money laundering procedures
• Communicate effectively with Spanish-speaking clients to ensure inclusive service
• Support branch operations such as balancing cash drawers, preparing reports, and maintaining a clean workspace
• Collaborate with team members to achieve branch sales goals and enhance client satisfaction
• Educate clients on digital banking tools to promote self-service options
• Handle escalations and resolve client issues promptly to uphold JPMorgan Chase's reputation for trust

Required Qualifications

• High school diploma or equivalent required
• Bilingual proficiency in Spanish and English (both verbal and written) is mandatory
• At least one year of customer service experience in a retail or financial services environment
• Availability to work 20 hours per week, including weekends and evenings as needed
• Ability to stand for extended periods and perform light lifting
• Strong attention to detail and accuracy in handling financial transactions
• Must be authorized to work in the United States without sponsorship

Preferred Qualifications

• Previous experience in banking or financial services
• Associate's or Bachelor's degree in business, finance, or a related field
• Familiarity with banking software and systems
• Experience in sales or cross-selling financial products

Required Skills

• Customer service excellence
• Bilingual communication (Spanish/English)
• Transaction processing accuracy
• Basic financial product knowledge
• Sales and referral techniques
• Regulatory compliance awareness
• Team collaboration
• Problem-solving
• Attention to detail
• Time management
• Digital literacy (banking apps and software)
• Interpersonal skills
• Adaptability to fast-paced environments
• Conflict resolution
• Organizational skills

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Paid time off, including vacation, sick days, and holidays (pro-rated for part-time)
• Employee Stock Purchase Plan for investment in JPMorgan Chase
• Tuition reimbursement and educational assistance programs
• Wellness programs including gym discounts and mental health support
• Part-time flexible scheduling with opportunities for career growth
• Access to employee assistance programs and financial wellness resources

JP Morgan Chase is an equal opportunity employer.