Part Time (20 Hours) Associate Banker, Squirrel Hill Branch, Pittsburgh, PA

Location: Pittsburgh, PA, United States

Job Family: Associate Bankers

About the Role

At JPMorgan Chase, we believe in creating meaningful connections with our clients through exceptional hospitality and personalized service. As a Part-Time Associate Banker at our Squirrel Hill Branch in Pittsburgh, PA, you will play a vital role in delivering this commitment. Working 20 hours per week, you will serve as the friendly face of the bank, assisting clients with everyday banking needs while embodying our core values of integrity, innovation, and client focus. This position is ideal for individuals passionate about financial services and eager to contribute to a dynamic team in a vibrant community like Squirrel Hill. Your primary responsibilities will include processing transactions such as deposits, withdrawals, and transfers with precision and speed, while ensuring all interactions are welcoming and efficient. You will educate clients on JPMorgan Chase's wide array of products, from personal checking and savings accounts to digital banking solutions, helping them navigate their financial journeys. By identifying opportunities to refer clients to specialized services like mortgages or investment advisory, you will support the branch's growth and enhance client satisfaction. Compliance with federal regulations and internal policies is paramount, and you will handle sensitive information with the utmost confidentiality. In this role, you will collaborate with fellow bankers and branch leadership to foster a supportive environment that drives success. JPMorgan Chase offers robust training programs to help you excel, along with career advancement paths within one of the world's leading financial institutions. If you thrive in a client-centric setting and are committed to making a positive impact, join us at the Squirrel Hill Branch to help build lasting client relationships in the heart of Pittsburgh.

Key Responsibilities

• Greet clients warmly and provide exceptional hospitality to enhance their banking experience at the Squirrel Hill Branch
• Process routine banking transactions including deposits, withdrawals, and check cashing with accuracy and efficiency
• Assist clients with account openings, maintenance, and inquiries about JPMorgan Chase products like checking, savings, and credit cards
• Identify client needs and refer opportunities for wealth management, mortgages, or investment services to specialized teams
• Maintain compliance with all regulatory requirements and JPMorgan Chase policies to ensure secure and ethical operations
• Collaborate with branch team members to support daily operations and achieve branch goals
• Educate clients on digital banking tools, mobile apps, and online platforms to promote self-service options
• Handle cash responsibly, balancing teller drawers and adhering to cash handling procedures
• Resolve client issues promptly and escalate complex matters to senior bankers
• Contribute to a positive branch atmosphere by embodying JPMorgan Chase's core values of integrity and client focus

Required Qualifications

• High school diploma or equivalent required; bachelor's degree preferred
• At least 1 year of customer service experience in a retail or financial services environment
• Strong understanding of banking products and services
• Ability to work 20 hours per week, including weekends and evenings as needed
• Excellent communication and interpersonal skills
• Proficiency in basic computer applications and banking software
• Must be authorized to work in the United States

Preferred Qualifications

• Prior experience in a banking or financial institution
• Bilingual skills, particularly in languages spoken in the Pittsburgh community
• Knowledge of JPMorgan Chase products and services
• Experience with sales or relationship-building in a client-facing role
• Certification in financial services or customer service

Required Skills

• Customer service excellence
• Attention to detail
• Cash handling accuracy
• Sales and referral skills
• Communication (verbal and written)
• Problem-solving
• Time management
• Team collaboration
• Basic financial literacy
• Regulatory compliance awareness
• Digital tool proficiency (e.g., banking software, Microsoft Office)
• Interpersonal relationship building
• Adaptability to client needs
• Multitasking in a fast-paced environment
• Hospitality and empathy

Benefits

• Competitive hourly pay with opportunities for performance-based incentives
• Comprehensive health, dental, and vision insurance coverage
• 401(k) retirement savings plan with company matching contributions
• Paid time off, including vacation, sick days, and holidays (pro-rated for part-time)
• Access to employee stock purchase plan and financial wellness programs
• Professional development opportunities through JPMorgan Chase's learning resources
• Discounts on banking products and services for employees and family
• Flexible scheduling to support work-life balance in a part-time role

JP Morgan Chase is an equal opportunity employer.