Part Time (20 Hours) Associate Banker, Sudbury Branch, Sudbury, MA

Location: Sudbury, MA, United States

Job Family: Associate Bankers

About the Role

At JPMorgan Chase, we are committed to fostering an inclusive environment where diverse talents thrive, and we believe in the power of exceptional client experiences to build lasting relationships. As a Part-Time Associate Banker at our Sudbury Branch in Sudbury, MA, you will play a pivotal role in delivering our brand of hospitality and client care. Working 20 hours per week, you will support the daily operations of a high-volume branch, assisting clients with their everyday banking needs while embodying the Chase promise of 'How Can We Help?' This position is ideal for individuals passionate about financial services and eager to contribute to a team that prioritizes innovation and client satisfaction in the competitive banking landscape. Your primary focus will be on providing personalized service to a diverse clientele in the Sudbury community, processing transactions with precision, and uncovering opportunities to deepen client relationships through referrals to JPMorgan Chase's suite of products, including checking accounts, credit cards, mortgages, and investment services. You will leverage your customer-facing skills to educate clients on secure digital banking solutions, ensuring they feel empowered in their financial journeys. Compliance and accuracy are paramount, as you will adhere to federal regulations and internal policies to safeguard client assets and maintain the integrity of our operations. In this dynamic role, you will collaborate with fellow branch associates and report to branch leadership, contributing to a supportive culture that values professional growth. JPMorgan Chase offers robust training programs to equip you with the knowledge of our evolving financial ecosystem, from mobile apps to sustainable investing options. Join us to make a meaningful impact in the lives of clients while advancing your career in one of the world's leading financial institutions.

Key Responsibilities

• Greet clients warmly and provide exceptional hospitality to enhance their banking experience at the Sudbury Branch
• Process routine banking transactions including deposits, withdrawals, and check cashing with accuracy and efficiency
• Assist clients with account openings, maintenance, and inquiries related to checking, savings, and credit products
• Identify opportunities to refer clients to appropriate JPMorgan Chase financial advisors or specialists for wealth management needs
• Maintain compliance with all regulatory requirements, including anti-money laundering (AML) and know-your-customer (KYC) protocols
• Balance cash drawers and reconcile daily transactions to ensure financial accuracy
• Support branch operations by preparing reports, organizing client documents, and maintaining a clean and welcoming lobby environment
• Educate clients on digital banking tools, such as the Chase Mobile app, to promote self-service options
• Collaborate with branch team members to achieve sales goals and deliver holistic financial solutions
• Handle client escalations professionally, resolving issues to uphold JPMorgan Chase's reputation for client-centric service

Required Qualifications

• High school diploma or equivalent required; bachelor's degree preferred
• At least 1 year of customer service experience in a retail or financial services environment
• Strong understanding of banking products and services
• Ability to work 20 hours per week, including flexible scheduling for branch needs
• Proficiency in basic computer skills and Microsoft Office applications
• Excellent communication and interpersonal skills
• Must be authorized to work in the United States without sponsorship

Preferred Qualifications

• Previous experience in a banking or financial institution
• Bilingual proficiency in English and Spanish or another language spoken in the Sudbury community
• Knowledge of JPMorgan Chase's digital banking platforms
• Experience handling cash transactions and balancing teller drawers
• Certification in financial services or customer service training

Required Skills

• Customer service excellence
• Attention to detail
• Cash handling proficiency
• Basic financial product knowledge
• Communication skills (verbal and written)
• Problem-solving abilities
• Time management and multitasking
• Team collaboration
• Regulatory compliance awareness
• Digital literacy (e.g., online banking systems)
• Interpersonal empathy
• Sales and referral techniques
• Data entry accuracy
• Conflict resolution
• Adaptability to flexible scheduling

Benefits

• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Paid time off and holiday pay, prorated for part-time employees
• Employee stock purchase plan for investment in JPMorgan Chase
• Tuition reimbursement for professional development and education
• Access to wellness programs, including gym memberships and mental health resources
• Discounts on banking products and services through Chase
• Career growth opportunities within the global JPMorgan Chase network

JP Morgan Chase is an equal opportunity employer.