Part Time (30 Hour) - Associate Banker-ME - (New Build) Southend - Charlotte, NC

Location: Charlotte, NC, United States

Job Family: Associate Bankers

About the Role

At JPMorgan Chase, we are building the future of banking in vibrant communities like Southend in Charlotte, NC. As a Part Time (30 Hour) Associate Banker in our new build branch, you will play a pivotal role in delivering exceptional client experiences that embody our commitment to hospitality and care. This entry-level position within our Consumer & Community Banking division offers the opportunity to engage with diverse clients, process everyday transactions, and introduce them to innovative financial solutions that empower their goals. Working in a state-of-the-art facility, you will contribute to a dynamic team environment focused on growth, compliance, and client satisfaction in the heart of one of the Southeast's fastest-growing neighborhoods. Your day-to-day responsibilities will include greeting clients warmly, handling deposits, withdrawals, and other core banking transactions with precision and speed. You will leverage your interpersonal skills to uncover client needs, recommending tailored JPMorgan Chase products such as Chase Sapphire credit cards or mobile banking apps to enhance their financial well-being. In this role, maintaining the highest standards of accuracy in cash handling and adherence to federal regulations like the Bank Secrecy Act is essential. As part of our new build initiative, you will adapt to cutting-edge branch technologies, ensuring seamless operations while fostering a welcoming atmosphere that reflects JPMorgan Chase's global reputation for trust and innovation. We value associates who thrive in collaborative settings and are passionate about financial services. This part-time role provides a flexible schedule ideal for balancing other commitments, with opportunities for professional development through JPMorgan Chase's renowned training programs. Join us to make a meaningful impact in Charlotte's Southend community, where you can grow your career while helping clients achieve financial success in an inclusive and supportive environment.

Key Responsibilities

• Greet and assist clients with a focus on hospitality, providing personalized service to meet their banking needs
• Process routine banking transactions including deposits, withdrawals, and check cashing with accuracy and efficiency
• Identify opportunities to recommend JPMorgan Chase products such as checking accounts, credit cards, and investment options
• Maintain compliance with all regulatory requirements, including anti-money laundering (AML) and Know Your Customer (KYC) protocols
• Handle cash and negotiable instruments securely, balancing teller drawer daily
• Support branch operations in a new build environment, including setup and adaptation to modern banking technologies
• Resolve client inquiries and issues promptly, escalating complex matters to senior bankers
• Collaborate with team members to ensure a welcoming and efficient branch atmosphere
• Participate in client education on digital banking tools and fraud prevention
• Contribute to branch goals by actively engaging clients in the Southend community of Charlotte, NC

Required Qualifications

• High school diploma or equivalent required
• At least one year of customer service experience in a retail or financial services environment
• Strong cash handling and transaction processing skills
• Ability to work 30 hours per week, including weekends and holidays as needed
• Proficiency in basic computer systems and Microsoft Office applications
• Excellent verbal and written communication skills
• Must be authorized to work in the United States without sponsorship

Preferred Qualifications

• Bachelor's degree in finance, business, or a related field
• Previous experience in banking or financial services
• Bilingual proficiency in English and Spanish
• Knowledge of JPMorgan Chase products and services
• Experience with teller systems or CRM software

Required Skills

• Customer service orientation
• Attention to detail
• Cash handling accuracy
• Sales and referral skills
• Regulatory compliance knowledge
• Basic financial product knowledge
• Computer literacy
• Time management
• Team collaboration
• Problem-solving
• Communication skills
• Adaptability to new technologies
• Multitasking in a fast-paced environment
• Fraud detection awareness
• Hospitality and empathy

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Paid time off and holiday pay, prorated for part-time roles
• Employee stock purchase plan for investment in JPMorgan Chase
• Tuition reimbursement for professional development and education
• Wellness programs including gym memberships and mental health support
• Discounts on banking products and services
• Career growth opportunities within the global JPMorgan Chase network

JP Morgan Chase is an equal opportunity employer.